Healthcare Support Worker

NHS; York and North Yorkshire; On-site; GBP 20,000 - 26,000; Full time

Job summary

A local healthcare provider in York is seeking a caring and compassionate Healthcare Support Worker to assist in providing high-quality care to patients. The role includes supporting registered practitioners, providing pastoral care, and adapting communication to meet diverse needs. Ideal candidates will have completed the care certificate and hold level 2 Maths and English qualifications. Our organization promotes growth and offers a range of benefits including holiday leave and learning opportunities.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33

Employee Assistance Programme

NHS Car Lease scheme

Extensive learning and development opportunities

Discounts on various services

Qualifications

• 3 Years previous health care assistant experience.

Responsibilities

• Assist registered practitioner in providing compassionate care.
• Carry out tasks as delegated by the registered practitioner.
• Provide pastoral support to new starters.

Skills

Ability to communicate health related information

Understanding of confidentiality requirements

Education

Successful completion of the care certificate

Level 2 Maths and English (GCSE A-C or equivalent)

Level 3 qualification or equivalent

Job description

Overview

York and Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Healthcare Support Worker. The closing date is 08 October 2025.

We are looking for people who are caring, compassionate and love the challenge of a busy unit. You will be guided in your role by our friendly and supportive team. You will need to demonstrate excellent communication skills, a positive professional manner, adaptability to change and the ability to work well with a diverse team of professionals. In return, we offer opportunities for personal and professional growth, learning and development. We encourage informal visits to meet our team and department. This role requires cross-site working.

Main duties of the job

• To assist the registered practitioner in providing high quality compassionate care and assistance to patients/relatives and their carers, appropriate to their needs.
• Responsible for carrying out tasks as delegated by the registered practitioner, who has overall accountability for delegating care.
• To provide pastoral support to new starters to the ward in a kind and compassionate manner.
• To use own initiative within the level of competence to complete day to day activities for the role.

About us

Interviews for this position will be held in person ONLY. Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values aim to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Skills and Attributes

• Ability to communicate health related information in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient
• Understanding of confidentiality requirements in a healthcare setting

Qualifications & Education

• Successful completion of the care certificate
• Level 2 Maths and English (GCSE A-C or equivalent) or Functional Skills Level 2
• Level 3 qualification or equivalent (UK equivalent) (Health and Social Care qualification preferred) or working towards

Knowledge & Experience

• 3 Years previous health care assistant experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust