Healthcare Support Worker

NHS; Weston-super-Mare; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare provider in the UK is seeking a dedicated Health Care Support Worker at Weston General Hospital. The role involves providing direct patient care on adult inpatient wards, assisting with mobility and personal hygiene while also offering emotional support to patients and their families. Candidates should have a Level 3 qualification or equivalent and possess strong communication and teamworking skills. The position offers full-time and part-time opportunities with a permanent contract and flexible working patterns.

Benefits

Equal opportunity employer

Diverse workforce environment

Qualifications

• Level 3 qualification or equivalent is required.
• Level 2 functional skills in English and Maths or equivalent.
• Disclosure and Barring services check and Rehabilitation of offenders act compliance.

Responsibilities

• Assist patients with mobility, personal hygiene, continence, and nutrition.
• Provide emotional support to patients and families.
• Observe patients one-to-one, especially those at high clinical risk.
• Record vital signs, raise concerns and coordinate with registered nurse.

Skills

Teamworking

Time management

Effective written communication

Effective verbal communication

Basic IT skills

Willingness to undertake training

Flexibility

Education

Level 3 qualification or equivalent

Level 2 functional skills in English and Maths

Job description

Overview

Health Care Support Worker (HCSW) at Weston General Hospital. Provide direct patient care on adult inpatient wards, working with registered nurses.

Responsibilities

• Assist patients with mobility, personal hygiene, continence and nutrition.
• Provide emotional support to patients and families.
• Observe patients one-to-one, especially those at high clinical risk.
• Maintain a clean, safe ward environment, preventing infection and falls.
• Record vital signs, raise concerns and coordinate with registered nurse.
• Perform clinical tasks including ECG, venepuncture and simple dressings where required.
• Train and support new staff and student nurses once competent.
• Work 12‑hour shifts, days, nights, weekends and bank holidays, flexible across all patterns.

Qualifications & Training

• Level 3 qualification or equivalent: City & Guilds 3, NVQ 3, BTEC National Diploma or experience.
• Level 2 functional skills in English and Maths or equivalent.
• Disclosure and Barring services check and Rehabilitation of offenders act compliance.
• Current Skilled Worker visa sponsorship status acceptable.

Person Specification – Essential

• Teamworking, time management and prioritisation skills.
• Effective written and verbal communication.
• Accurate documentation and awareness of healthcare policies.
• High quality patient care commitment.
• Ability to work with minimum supervision, adapt to change, and work a fluid range of shifts.
• Demonstrated calm, caring patient attitude.
• Physical fitness for standing and moving patients for long periods.

Person Specification – Desirable

• Experience providing care in a health or social setting.
• Understanding and commitment to a caring approach for patients and relatives.

Skills & Abilities – Essential

• Effective communication, both written and verbal.
• Accurate & reliable documentation.
• Knowledge of healthcare policies and procedures.
• Basic IT: word, email, keyboard.
• Willingness to undertake training.
• Flexibility to adapt to change, and work a range of shifts and wards.

Working Pattern & Pay

Full-time: 37.5 hours per week (12‑hour shifts days, nights, weekends, bank holidays). Part‑time: 23 hours per week. Pay: £24,465 per annum (Band 2). Permanent contract. Location: Weston General Hospital, Mendip Road, Weston‑Super‑Mare, BS23 3HB.

Employer

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). Equal opportunity employer and open to diverse workforce.