Healthcare Support Worker

NHS; Stoke-on-Trent; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local healthcare provider in Stoke-on-Trent seeks a Healthcare Support Worker to support children and families with mental health needs. The role includes working within a multi-disciplinary team and assisting with assessments and care plans. Candidates must have relevant qualifications and experience in health and social care. This position offers opportunities within a supportive environment focusing on wellness and professional development.

Benefits

Flexible working opportunities

Professional development programs

Qualifications

• Experience of working with people with mental health needs as part of a multi-disciplinary team.
• Demonstrable numeracy and literacy skills.

Responsibilities

• Support the physical health, comfort, and wellbeing of children and families.
• Assist Registered Professionals in assessments and care planning.
• Communicate effectively with children and families.

Skills

Experience with health needs

Multi-disciplinary teamwork

Ability to work autonomously

Communication skills

Education

Advanced Apprenticeship in (Mental) Health and Social Care or NVQ 3

Job description

Healthcare Support Worker

The closing date is 23 November 2025

Please note - due to current Immigration rules and regulations, this post is not eligible for sponsorship.

The post holder will be based within our established South Stoke Community CAMHS Team and will support the team in delivering on timely assessment and evidence-based intervention.

The successful candidate must:

• Have experience of working with people with health needs
• Have experience of working in a multi-disciplinary team
• Be able to work autonomously

To provide support and spend therapeutic time with an allocated group of children, young people and families.

To promote and support the physical health, comfort, wellbeing and recovery of children, young people and families, and to assist them in the recovery of their difficulties.

To assist Registered Professionals in assessments and care planning/ implementation and evaluation of individualised care plans.

Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. patients, carers, complexity).

Liaison with partner services and organisations.

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing.

Main duties of the job

• Communicates with children, young people and families, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
• Regularly reports and effectively communicates the health status and care aims of children, young people and families in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team.
• Relates appropriately with children and young people, carers, colleagues and others - at all times maintaining professional boundaries.
• At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals.
• Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
• At all times minimizes risks to self and others by undertaking safe working practices.
• At all times works within agreed and established Trust policy and operational procedures.
• Works with other Trust services to promote seamless service-user person-centred care from referral/admission, to transfer and discharge on identified care pathways.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under‑represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Job responsibilities

• Works in partnership with children, young people and families to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.
• At all times takes responsibility for own personal and professional development and supports the development of colleagues, students, trainees and volunteers.
• Ensures regular access to and use of supervision.
• Regularly demonstrates engagement with activities to (and makes suggestions about how to) improve services.
• Prioritising work, resolving conflicting diary appointments and schedules.
• Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer‑based data entry systems.

Person Specification

Qualifications

• Advanced Apprenticeship in (Mental) Health and Social Care OR NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills)

Experience

• Experience of working with people with mental health needs as a member of a multi‑disciplinary team.

Knowledge

• Communicate appropriately with others at work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Staffordshire Combined Healthcare Trust