Healthcare Software Support Specialist I

STERIS IMS; East Midlands; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global healthcare solutions provider is seeking a Customer Technical Support Specialist. The role involves providing technical support for software products and assisting with implementation. Candidates should have 3-5 years of experience in technical support, expertise with MS SQL Server, and strong problem-solving skills. This position may require occasional travel and involves working closely with customers to resolve technical issues.

Qualifications

• 3-5 years of experience in technical support of computers, networks, applications.
• Experience with the configuration of computers, printers, and other hardware.
• Ability to diagnose hardware repairs.

Responsibilities

• Provide front-line technical support for software products.
• Assist customers with server and workstation set-up.
• Document activity, issues, and resolutions.

Skills

Interpersonal skills

Problem-solving skills

Analytical skills

Communication in English

Tools

MS SQL Server

Job description

A global healthcare solutions provider is seeking a Customer Technical Support Specialist. The role involves providing technical support for software products and assisting with implementation. Candidates should have 3-5 years of experience in technical support, expertise with MS SQL Server, and strong problem-solving skills. This position may require occasional travel and involves working closely with customers to resolve technical issues.