Healthcare Operations Leader - Soft Services & Strategy

Chartwells Independent; Dartford; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways and MyLearning

Digital GP access

Healthcare benefits

Travel discounts

Cinema discounts

Cash rewards

Wellness and fitness programs

Discounts for friends and family

Job summary

Medirest, part of Compass Group UK&I, is seeking a Head of Operations to lead soft services delivery across a hospital site. You will provide strategic direction, manage multi-site operations, and ensure excellent service quality and compliance.

You will drive performance, develop frontline talent, and collaborate with stakeholders to maintain service excellence in a healthcare environment.

Qualifications

• Senior management experience in Facilities Management and operational leadership.
• Experience leading large teams and driving performance.
• Knowledge of health, safety and food safety regulations.

Responsibilities

• Lead day-to-day delivery of soft services in hospital setting.
• Drive financial performance, cost control and profitability.
• Develop strategic plans to improve operations and service quality.
• Ensure training completion and maintain compliance across services.
• Promote high engagement and customer service standards.

Skills

Senior management

Facilities Management

Operational leadership

Change programmes

Health & Safety knowledge

Food safety legislation

Stakeholder management

Job description

Medirest, part of Compass Group UK&I, is seeking a Head of Operations to lead soft services delivery across a hospital site. You will provide strategic direction, manage multi-site operations, and ensure excellent service quality and compliance.

You will drive performance, develop frontline talent, and collaborate with stakeholders to maintain service excellence in a healthcare environment.