Healthcare Navigator - Telephonist

NHS; Paignton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in the UK is seeking a Healthcare Navigator/Telephonist to deliver high-quality care and assist patients effectively. This role requires excellent communication skills and the ability to work with a diverse team while ensuring all patient interactions are handled sensitively. Join a friendly and innovative practice in Paignton focused on maintaining sustainable working conditions.

Qualifications

• Caring nature and proactive professional manner.
• Good communication skills.
• Ability to work as part of a strong and effective team.

Responsibilities

• Follow practice protocols in relation to appointments and patient contact.
• Ensure sensitive communication with patients and their relatives.
• Register patients and handle prescription requests accurately.

Skills

Knowledge of filing and data recording - manual and electronic

Good standard of numeracy and literacy

Experience of working within a customer facing environment

Understanding of confidentiality

Understanding of the IT systems and data management systems

Understanding of accuracy of patient information and recording

Medical terminology

Job description

Go back Torbay and South Devon NHS Foundation Trust

Healthcare Navigator - Telephonist

The closing date is 07 December 2025

We are looking for a Healthcare Navigator/ Telephonist/ Administrator with a caring nature and proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for a someone with good communication skills, and a commitment to working as part of a strong and effective team.

Please note that Corner Place Surgery does not operate an Agenda for change pay scheme

IMPORTANT INFORMATION: This advert is placed on behalf on one of our health serviceproviders. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.

Main duties of the job

• To follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.
• To ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.
• Telephones are to be answered promptly and politely and within the protocols of the practice.
• To make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.
• To direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.
• To inform patients of payments to be made for non NHS services and receive and record such payments.
• Photo copying as necessary
• Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.
• To handle prescription requests accurately and follow practice protocol.
• Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.

About us

This is an exciting opportunity to join a dynamic and forward-thinking practice. Corner Place Surgery is a well-established practice of just under 16,000 patients in the heart of Paignton. We take pride in delivering high quality care whilst maintaining sustainable working conditions for the whole team. We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of 8 Partners, 4 Salaried GPs, Clinical Pharmacists, 2 Advanced Nurse Practitioners, a Paramedic and a highly trained nursing team, along with a supportive and dynamic administration team.

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

Person Specification

Knowledge, Skills and Qualifications

• Knowledge of filing and data recording - manual and electronic
• Good standard of numeracy and literacy
• Experience of working within a customer facing environment
• Understanding of confidentiality
• Understanding of the IT systems and data management systems
• Understanding of accuracy of patient information and recording
• Medical terminology (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust