Healthcare Assistant - Same Day Emergency Care

NHS; City Of London; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in London is seeking a Senior Healthcare Support Worker to provide patient care in a multidisciplinary team. Key responsibilities include assisting with clinical assessments and maintaining patient documentation. Candidates must hold a vocational qualification level III in Health Care, possess strong communication skills, and have experience in a health or social care environment. The role offers a salary range of £24,937 to £26,598 per annum with a full-time contract.

Qualifications

• Experience working in a health or social care environment is essential.
• Effective written and verbal communication skills are required.
• Must have basic IT skills for patient record systems.

Responsibilities

• Perform various patient care tasks including personal hygiene and feeding.
• Assist with clinical assessments and record results.
• Maintain up-to-date patient documentation.

Skills

Strong communication skills

Ability to perform assigned tasks effectively

Knowledge of healthcare equipment

Caring and compassionate disposition

Education

Vocational qualification level III in Health Care

Care Certificate or equivalent

Tools

Patient record systems (iCare, Rio, Safeguard)

Job description

Job summary

The Senior HCA / Senior Healthcare Support Worker (HCSW) works as part of a multidisciplinary team in an acute hospital setting. The role is supported by a Registered Professional and involves delivering comprehensive patient care and supporting the clinical team.

Key responsibilities

• Perform patient care tasks – personal hygiene, feeding, mobilising, wound care, dressing changes, catheter and cannula removal.
• Assist with clinical assessments, e.g. vital sign monitoring, urinalysis, pregnancy testing, and record results in the patient record system.
• Support safe patient transfer and mobilisation, using moving & handling equipment.
• Maintain accurate and up‑to‑date patient documentation – fluid intake charts, observation records, and other health record entries.
• Communicate observations and any changes in a patient’s physical or psychological needs to the Registered Professional.
• Promote a safe, person‑centred environment, following Trust policies, information governance and health and safety procedures.
• Use and maintain clinical equipment – patient trolleys, beds, pressure relieving aids, glucometers, and other relevant devices.
• Co‑operate with and develop relationships with the multidisciplinary team, colleagues in other disciplines and patients’ families and carers.

Qualifications and training

• Vocational qualification level III in Health Care or equivalent experience.
• Care Certificate attainment (or equivalent).
• Basic IT skills – use of patient record systems such as iCare, Rio, Safeguard.
• Effective written and verbal communication skills; literacy, numeracy to Level 1 Maths and English.

Experience

• Experience working in a health or social care environment.
• Experience of dealing with the general public.

Essential knowledge, skills and personal qualities

• Strong communication skills – clear oral and written communication, ability to follow instructions and report observations.
• Ability to perform assigned tasks effectively in a busy environment, prioritise, meet deadlines and work both independently and as part of a team.
• Knowledge of equipment used in healthcare and ability to keep equipment in good working order.
• Willingness to work flexible shift patterns, internal rotation, night duty and unsocial hours according to service needs.
• Demonstrable caring, compassionate and empathetic disposition.
• Commitment to continuous professional development and adherence to Trust values.

Employment details

Band: 3
Salary: £24,937 to £26,598 per annum plus HCA
Contract: Permanent
Working pattern: Full-time
Location: University Hospital Lewisham, Lewisham High Street, London, SE13 6LH
Reference number: 197-R-AJ7520

Acknowledgement

We are committed to equality, diversity and inclusion and encourage applications from all suitable candidates. Applications must be submitted via the Trust website.