Healthcare Assistant - Same Day Emergency Care

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading healthcare provider in Carshalton is seeking a compassionate Healthcare Assistant to deliver high-quality nursing care in a dynamic medical ward team. The successful candidate will work under the direction of Registered Nurses while demonstrating excellent communication skills. Candidates must have relevant experience in healthcare settings and a commitment to patient confidentiality. The role is full-time at 37.5 hours per week, and offers opportunities for career development and training.

Qualifications

• Must demonstrate good organisation and time management skills.
• Experience in a healthcare setting, preferably at least a Band 3 role.
• Keyboard skills and ability to perform data entry.

Responsibilities

• Deliver high-quality nursing care under the supervision of a Registered Nurse.
• Follow tasks delegated by the supervising nurse and maintain accountability.
• Provide compassionate care to patients in a medical ward environment.

Skills

Clinical skills

Good organisational skills

Patience and understanding

Ability to work under minimal supervision

Commitment to customer care

Awareness of patient confidentiality

Education

Care Certificate Completion or equivalent experience

NVQ level 2 in acute care

Job description

Healthcare Assistant - Same Day Emergency Care

The closing date is 15 December 2025

Working under the direct supervision and direction of a Registered Nurse who delegates tasks to the post holder. The Healthcare Assistant (HCA) will deliver high quality nursing care to patients as part of a team. The post holder is responsible for their own practice, working within the defined limits of competence and within the scope of the role. The registered nurse retains accountability for the care delivered by the HCA.

Successful candidates will have a genuine desire to become a part of our amazing team and provide outstanding care for our patients. You will need to demonstrate the ability to work well within a team and you have to be hardworking, compassionate and have a passion to care for this client group.

Please note, subject to any offers of employment, work placements will be in line with our vacancy pipeline. Unfortunately, we cannot accommodate specific work area requests. Hours of work are full time 37.5 hours per week, please note part‑time working hour requests will not be considered. Should you be interested in working flexibly/part‑time please contact our ‘Bank Partners’ at [e-mail]

Job summary

Working under the direct supervision and direction of a Registered Nurse who delegates tasks to the post holder. The Healthcare Assistant (HCA) will deliver high quality nursing care to patients as part of a team. The post holder is responsible for their own practice, working within the defined limits of competence and within the scope of the role. The registered nurse retains accountability for the care delivered by the HCA.

Main duties of the job

Epsom & St. Helier University Hospitals NHS Trust is rated as Good by the CQC and we'd welcome applications from individuals committed to being part of the team to maintain and build on this.

We are looking for enthusiastic, dynamic, and caring Healthcare Assistants, who have a passion for working on a medical ward to join our supportive and friendly team. You will be able to demonstrate excellent communication and inter‑personal skills; it is preferred to have previous experience in the role.

You will be provided with clinical training to learn the role and will have daily supervision by a trained staff to perform safely, confidently and competently the clinical skills required. The Trust is giving opportunities and support for your future career pathway and development.

So if you're the kind of person who cares about getting things right and wants to make a difference in a forward‑thinking team we would love to meet you.

About the Trust

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospital group in 2021. While remaining as two separate Trusts, being a hospital group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.

Job responsibilities

Please see the attached supporting document which contains more information about the Healthcare Assistant role.

Person Specification

Education

Essential

• Care Certificate Completion or equivalent experience
• Evidence of ongoing professional development

Desirable

• HSC Diploma Level 3 Advance / Higher Apprenticeship Level 3
• NVQ level 2 in acute care

  Experience

  Essential

  • Experience of working in a healthcare setting for a duration long enough to have obtained relevant competencies for a Band 3 position
  • Experience of working with computers (keyboard skills, data entry)

  Skills and abilities

  Essential

  • Clinical skills (e.g. phlebotomy etc.)
  • Evidence of good organisational skills; self‑motivated to work under minimal supervision
  • Patience and understanding of patient's needs
  • Ability to remain calm and demonstrate tact and diplomacy whilst under pressure.
  • Evidence of commitment to customer care initiatives
  • Awareness of the importance of patient confidentiality

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Epsom and St Helier University Hospitals NHS Trust

  Address

  St Helier Hospital

  Wrythe lane

  Carshalton

  SM5 1AA

  Employer's website

  https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

  £29,651 to £31,312 a year Pa incl HCAS Outer pro rata