Healthcare Assistant - Departure Lounge | The Hillingdon Hospitals NHS Foundation Trust

The Hillingdon Hospital; Uxbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare facility in Uxbridge is seeking a dedicated candidate to provide patient care in the departure lounge. Responsibilities include assisting nursing staff, communicating effectively with patients, and maintaining hygiene standards. The ideal candidate should have experience in a healthcare setting and a commitment to patient dignity and safety. This role offers an opportunity to contribute to high-quality patient care in a supportive environment.

Qualifications

• Experience in patient care or healthcare environment.
• Ability to communicate effectively with patients.
• Understanding of hygiene practices and infection control.

Responsibilities

• Assist the registered nurse in patient care delivery.
• Communicate with patients respectfully.
• Assist with meal preparation and delivery.
• Record vital signs and report abnormalities.
• Help patients maintain personal hygiene.
• Ensure a comfortable environment for patients.

Job description

Supporting the departure lounge by collecting patients from the wards, bringing their belongings and medications so that the patient can be discharged to their discharge destination from the departure lounge.

The post holder is responsible for ensuring that patients are cared for in a safe environment and that privacy and dignity are maintained at all times.

The post holder will provide direct care and provide verbal and written reports.

To actively seek the views of patients / carers on their understanding of their care needs and develop a relationship to ensure the patient’s experience is positive.

Involved in clinical and non‑clinical duties in the departure lounge and responsible for assisting in the smooth run‑ning of the departure lounge.

Please note that the vacancy may close early due to the amount of applications we receive.

Main Responsibilities

1. Assist the registered nurse / professional in the delivery of patient care.
2. Communicate with patients in such a way that respects and takes into account the patient’s level of understanding.
3. Assist with the preparation and delivery of meals and beverages, assisting patients as requested.
4. Adhere to strict compliance with trust Infection Control policies and procedures.
5. Participate in the discharge process of patients as directed by the registered nurse.
6. Communicate effectively with patients / carers to ensure patients are kept well informed of any changes.
7. Record vital signs including blood pressure, pulse, temperature, respiration, urine analysis, weight, height, reporting any abnormalities to the nurse / professional in charge.
8. Help patients within the parameters of their level of mobility, using equipment as required, ensuring risks are minimised.
9. Help patients look after themselves and maintain their personal hygiene – wash and bathe the patient in bed or in the bathroom, care for mouth, hair, nails and pressure areas, and help them dress and undress.
10. Help patients to be as comfortable as possible during their stay in the departure lounge and to ensure that they are able to rest, providing a safe, controlled environment.

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics. The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

For full details of this role, please see the job description and person specification attached.

This advert closes on Thursday 20 Nov 2025.