Healthcare Assistant - Community Diagnostic Centre

K2 Healthcare Ltd; Grantham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Grantham is seeking a Healthcare Assistant to support medical personnel in patient care, treatment, and education. The role includes administrative tasks and requires understanding of infection control. Ideal candidates should have a Care Certificate or equivalent and experience in healthcare settings. This position offers the opportunity to work within a supportive team focused on patient well-being.

Benefits

Uniform provided

Continuous professional development

Qualifications

• Experience of working in a healthcare setting.
• Understanding of infection prevention and control measures.
• Ability to undertake patient medicals including vital signs.

Responsibilities

• Assist in the care of patients and communicate effectively with the medical team.
• Record consultations, treatments, and patient data accurately.
• Operate appointment systems and ensure smooth clinical operations.

Skills

Patient care

Communication skills

Infection control knowledge

Time management

Education

Care Certificate or equivalent

Tools

Clinical IT systems

Basic keyboard and computer skills

Job description

Healthcare Assistant - Community Diagnostic Centre

The Healthcare Assistant will assist medical personnel in the care of organisation patients to include treatment, preventative care, screening and patient education. They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team The post will also include some administrative duties.

A uniform and name badge must be worn at all times, which will be supplied by the organisation.

Main duties of the job

Nursing Responsibilities:

• Provide 24-hour blood pressure and ECG monitoring, spirometry, FeNO testing, phlebotomy, fibro scanning, and physical health checks.
• Conduct health screening and signposting on patient arrival.
• Ensure specimens are correctly labelled, bagged, and documented for collection.
• Oversee clinical waste and sharps disposal, reporting issues promptly.
• Maintain and restock clinical equipment, consulting rooms, and health areas to ensure efficient service delivery.

Administrative & Professional Duties:

• Accurately record consultations, treatments, and patient data in clinical systems and documentation.
• Maintain up-to-date electronic and paper records in line with governance standards.
• Collect statistical information for reports and audits. Participate in meetings, policy development, and seasonal projects such as flu campaigns.
• Support effective management of medical records by assembling notes, filing correspondence, and ensuring records are available for consultations.

Appointment & System Management:

• Operate and monitor appointment systems, ensuring accurate booking, recall, and record retrieval.
• Report issues or variations to management.
• Contribute to smooth clinical operations through effective organisation, teamwork, and adherence to professional standards of care.

About us

K2 Healthcare Ltd is a GP federation constituted of 16 member GP Practices in South West Lincolnshire with two Primary Care Networks and supporting a population of 133,000 people. K2 works together to share resources and expertise that enable practices to provide shared services and business systems to provide the best possible care for our population, ensure sustainability, growth and value for GP practices and system partners within available resources. The Lincolnshire Integrated Care System sees us working in a provider collaborative with the Primary Care Network Alliance, Secondary Care, Community Health, Mental Health, Social Care as well as Local Authorities, and the Community and Voluntary Sector. How we do it is as important as what we do and relationships with our partners is at the core of everything we do.

Job responsibilities

SPECIAL REQUIREMENTS FOR THE POST:

• An understanding, acceptance and adherence to the need for strict confidentiality
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to organisation limitations
• An understanding and acceptance of ones capabilities and awareness of own limitations.
• Ability to work without direct supervision and determine own workload priorities.
• Basic keyboard and computer skills
• Flexibility of working hours, including Saturday working as required by service needs.

GENERIC RESPONSIBILITIES

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, organisation staff and other healthcare workers. They may also have access to information relating to the organisation as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the organisation policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• Using personal security systems within the workplace according to organisation guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements.
• Management and maintenance of Personal Protective Equipment (PPE) for the organisation including provision, ordering, availability and ongoing correct usage by staff.
• Responsible for hand hygiene across the organisation
• Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the organisation Active observation of current working practices across the organisation in relation to infection control, cleanliness and related activities, ensuring that procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes.
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Safe management of sharps procedures including training, use, storage, and disposal.
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean, and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum twice annually)
• Routine management of own team / team areas, and maintenance of workspace standards
• Waste management including collection, handling, segregation, container management, storage and collection.
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance
• Maintenance of sterile environments

Equality and diversity

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources

Communication:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Understanding of infection prevention and control measures
• Has worked in a primary care environment

Clinical Knowledge and Skills

• Understanding of the principles of ECGs
• Able to perform venipuncture
• Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc.
• Ability to work within own scope of practice and understanding when to refer to colleagues
• Clinical IT system user skills and thew ability to record accurate clinical notes
• Broad knowledge of clinical governance
• Understanding of safeguarding adults and children
• Chaperone procedure
• Understand the requirement for PSDs and associated policy
• Ability to undertake vaccinations

Other Requirments

• Occupational Health clearance

Personal Qualities

• Ability to follow legal, ethical and clinical policy and procedure
• Knowledge of and ability to work to key policies and procedures
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Good organisational skills
• Sensitive and empathetic in distressing situations
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Problem solver with the ability to process information accurately and effectively, interpreting data as required

Qualifications

• Has completed the Care Certificate or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.