Healthcare Assistant

The Beeches Medical Practice; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Shrewsbury is seeking a Healthcare Assistant to support nursing and administrative teams. The role involves delivering patient care, conducting health checks, and assisting with treatment and preventative care. The successful candidate will work 34 hours per week across four days, receiving a competitive hourly rate depending on experience. This is an excellent opportunity to join a friendly team focused on providing quality healthcare.

Qualifications

• Experience of working in a healthcare setting.
• Ability to record accurate clinical notes.
• Flexibility to work outside core office hours.

Responsibilities

• Support the practice nursing and administrative teams.
• Deliver health checks and assist clinical staff.
• Participate in local initiatives to enhance patient care.

Skills

Communication skills

Time management

Interpersonal skills

Ability to work in a team

Venepuncture

Wound care

ECGs

Education

Healthcare qualification (level 3 or 4) or equivalent

HCA Care Certificate

Tools

Microsoft Office

Outlook

Job description

An exciting opportunity has arisen at The Beeches Medical Practice in Shrewsbury as a Healthcare Assistant. The role is 34 hours a week, over 4 days, Mondays, Tuesdays, Thursdays and Fridays, having Wednesdays off. The Hourly rate of pay will depend on experience.

Main duties of the job

Tosupport the practice nursing and administrative teams in the delivery ofclinical and administrative services, working as part of the practise multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

The Healthcare Assistant will deliver there own sessions to include dressings, ECG, Health Checks, phelbotomy etc..... and assistclinical staff in the provision of treatment, preventative care, healthpromotion and patient education whilst also supporting the administrative teamon an as-required basis.

About us

The Beeches Medical Practice is a friendly 4 partnerpractice. The practice is situated on the south side of Shrewsbury providingmedical care for approximately 7,100 people and have a branch site in Dorrington.

In addition to the Partners, the practice has an amazingteam that is made up of an Advanced Nurse Practitioner, a Physicians Associate,3 Practice Nurses and a Phlebotomist. We also work closely within our PrimaryCare Network, offering appointments with First Contact Practitioners, HealthyLived Advisors and Clinical Pharmacists.

Our lovely administrative team includes the PracticeManager, Operations Manager, Dispensary Manager, Data Quality and IT Lead, Careand Community Co-Ordinator, and a team of 11 MedicalReceptionist/Administrators/Dispensers. The practice has strong links withteams of Health Visitors and District Nurses and Community Midwives.

We are a training practice, and all clinicians and staff arevery involved in ensuring the trainees gain full experience of all aspects oflife in general practice

Job responsibilities

Job description and personspecification

Jobtitle

34 Mondays, Tuesdays, Thursdays and Fridays

Jobsummary

Tosupport the practice nursing and administrative teams in the delivery ofclinical and administrative services, working as part of the practise multi-disciplinary team, delivering care within their scope of practice tothe entitled patient population.

TheHealthcare Assistant will deliver and assist clinical staff in the provisionof treatment, preventative care, health promotion and patient educationwhilst also supporting the administrative team on an as-required basis.

Thefollowing are the core responsibilities of the Healthcare Assistant. There maybe, on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels:

• Undertake new patient health checks
• Support the practice nurse with health promotion programmes
• Carry out baseline observations such as pulse, oxygen saturation, blood pressure, temperature and pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nurse with the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone as required
• When trained, undertake venepuncture
• When trained, administer flu vaccinations
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure fridges are cleaned routinely in accordance with extant guidance
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisation's IPC policy
• Deliver opportunistic health promotion where appropriate
• Participate in practice audit as directed by the audit lead
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the organisation
• Complete opening and closing procedures in accordance with the duty rota

Genericresponsibilities

Allstaff at The Beeches Medical Practice have a duty to conform to thefollowing:

Equality,Diversity and Inclusion

Agood attitude and positive action towards Equality Diversity& Inclusion(ED&I) creates an environment where all individuals can achieve theirfull potential. Creating such an environment is important for three reasonsit improves operational effectiveness, it is morally the right thing to do,and it is required by law.

Patientsand their families have the right to be treated fairly and be routinelyinvolved in decisions about their treatment and care. They can expect to betreated with dignity and respect and will not be discriminated against on anygrounds including age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion, or belief, sex, orsexual orientation.

Patientshave a responsibility to treat other patients and our staff with dignity andrespect.

Staffhave the right to be treated fairly in recruitment and career progression.Staff can expect to work in an environment where diversity is valued, andequality of opportunity is promoted. Staff will not be discriminated againston any grounds including age, disability, gender reassignment, marriage andcivil partnership, pregnancy and maternity, race, religion, or belief, sex,or sexual orientation. Staff have a responsibility to ensure that they treatour patients and their colleagues with dignity and respect.

Safety,Health, Environment and Fire (SHEF)

Thisorganisation is committed to supporting and promoting opportunities for staffto maintain their health, wellbeing, and safety.

Thepost holder is to manage and assess risk within the areas of responsibility,ensuring adequate measures are in place to protect staff and patients andmonitor work areas and practices to ensure they are safe and free fromhazards and conform to health, safety and security legislation, policies,procedures, and guidelines.

Allpersonnel have a duty to take reasonable care of health and safety at workfor themselves, their team, and others and to cooperate with employers toensure compliance with health and safety requirements.

Allpersonnel are to comply with the:

Health and Safety at Work Act 1974

Fire Precautions (workplace)Regulations 1999

Coronavirus Act 2020

Otherstatutory legislation which may be brought to the post holders attention

Confidentiality

Theorganisation is committed to maintaining an outstanding confidential service.Patients entrust and permit us to collect and retain sensitive informationrelating to their health and other matters pertaining to their care. They doso in confidence and have a right to expect all staff will respect theirprivacy and maintain confidentiality.

Itis essential that, if the legal requirements are to be met and the trust ofour patients is to be retained, all staff must protect patient informationand provide a confidential service.

Qualityand Continuous Improvement (CI)

Topreserve and improve the quality of this organisations outputs, allpersonnel are required to think not only of what they do but how they achieveit. By continually re-examining our processes, we will be able to develop andimprove the overall effectiveness of the way we work.

Theresponsibility for this rests with everyone working within the organisationto look for opportunities to improve quality and share good practice and todiscuss, highlight and work with the team to create opportunities to improvepatient care.

The Beeches Medical Practice continually strivesto improve work processes which deliver healthcare with improved resultsacross all areas of our service provision. We promote a culture of continuousimprovement where everyone counts, and staff are permitted to makesuggestions and contributions to improve our service delivery and enhancepatient care.

Staffshould interpret national strategies and policies into local implementationstrategies that are aligned to the values and culture of general practice.All staff are to contribute to investigations and root cause analyses whilstparticipating in serious incident investigations and multidisciplinary casereviews.

Induction

AtThe Beeches Medical Practice, you will be required to complete the inductionprogramme and the practice management team will support you throughout theprocess.

Learningand development

Theeffective use of training and development is fundamental in ensuring that allstaff are equipped with the appropriate skills, knowledge, attitude, andcompetences to perform their role. All staff will be required to partake inand complete mandatory training as directed by The Practice Manager. It is an expectation for this post holderto assess their own learning needs and undertake learning as appropriate

Thepost holder will undertake mentorship for team members and disseminatelearning and information gained to other team members to share good practiceand inform others about current and future developments (e.g., courses andconferences). The post holder will provide an educational role to patients,carers, families, and colleagues in an environment that facilitates learning.

Allstaff are to recognise the significance of collaborative working andunderstand their own role and scope and identify how this may develop overtime. Staff are to prioritise their own workload and ensure effectivetime-management strategies are embedded within the culture of the team.

Teamworkis essential in multidisciplinary environments and the post holder is to workas an effective and responsible team member, supporting others and exploringthe mechanisms to develop new ways of working and work effectively withothers to clearly define values, direction and policies impacting upon caredelivery

Effectivecommunication is essential, and all staff must ensure they communicate in amanner which enables the sharing of information in an appropriate manner.

Managinginformation

Allstaff should use technology and appropriate software as an aid to managementin the planning, implementation and monitoring of care and presenting and communicating information.

Datashould be reviewed and processed using accurate SNOMED to ensure easy andaccurate information retrieval for monitoring and audit processes.

Servicedelivery

Staffwill be given detailed information during the induction process regardingpolicy and procedure.

Thepost holder must adhere to the information contained within theorganisations policies and regional directives, ensuring protocols arealways adhered to.

Security

Thesecurity of the organisation is the responsibility of all personnel. The postholder must ensure they always remain vigilant and report any suspiciousactivity immediately to their line manager.

Leave

Allpersonnel are entitled to take leave. Line managers are to ensure all theirstaff are afforded the opportunity to take a minimum of 25 days plus bankholidays pro-rata leave each year and should be encouraged to take all theirleave entitlement.

Publicholidays will be calculated on a pro-rated basis dependent on the number ofhours worked.

Person Specification

Qualifications

• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level.
• Previous completion of the HCA Care Certificate - as detailed within GP Mythbuster No 57 - HCAs in General Practice

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of working in a primary care environment

Clinical Knowledge and Skills

• ECGs
• Venepuncture
• New patient medicals, including height, weight, BP, pulse
• Chaperone procedure
• Ability to record accurate clinical notes
• Wound care/removal of sutures and staples
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Competent in the use of Office and Outlook

Other requirements

• Flexibility to work outside core office hours
• Occupational Health clearance

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Able to communicate effectively and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceDepending on experience. £13.00ph - £13.50ph