Healthcare AI Customer Success Leader

Harrison.ai; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading AI healthcare solutions company in the United Kingdom is seeking an experienced Customer Success Manager to drive customer engagement and ensure measurable value from their products. The role involves collaborating with sales teams, managing customer relationships, and facilitating successful implementation of innovative AI solutions in healthcare. Ideal candidates will bring expertise in medical imaging, strong communication skills, and a passion for improving patient outcomes, with the opportunity to significantly impact global healthcare.

Benefits

Flexible work hours

Professional development budget

Inclusive family policies

Collaboration in a diverse team

Qualifications

• Experience with diagnostic imaging workflows and implementation.
• Confident with medical imaging IT systems.
• Excellent influencing and negotiating skills.

Responsibilities

• Own the success of your portfolio of customers.
• Design and deliver onboarding programmes.
• Lead change management with customers and internal teams.
• Deeply understand customer workflows and priorities.
• Run consultative discovery and presales engagements.
• Build and execute outcome focused customer success plans.
• Act as the voice of the customer into Product.
• Maintain ongoing clinical engagement with existing sites.

Skills

Customer engagement

Clinical understanding

Relationship building

Communication

Education

Degree in Medical Imaging or related discipline

Tools

PACS/RIS

Salesforce

Job description

A leading AI healthcare solutions company in the United Kingdom is seeking an experienced Customer Success Manager to drive customer engagement and ensure measurable value from their products. The role involves collaborating with sales teams, managing customer relationships, and facilitating successful implementation of innovative AI solutions in healthcare. Ideal candidates will bring expertise in medical imaging, strong communication skills, and a passion for improving patient outcomes, with the opportunity to significantly impact global healthcare.