Healthcare Advisor

HEBW; Dartford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Reasonable adjustments

Hybrid work arrangement

Job summary

Howden is a leading global insurance group seeking candidates for its New Business PMI Team in Dartford. You will convert PPC leads into sales, provide expert and compliant advice, and train to become a recognised expert in Private Health Insurance.

Training begins immediately with ongoing compliance and product updates. During probation you’ll be office-based for six months to receive full support during training and onboarding; after that, a hybrid arrangement is available with two days remote

Qualifications

• Excellent communication and interpersonal skills.
• Organisational skills and ability to prioritise.
• IT literacy with typing skills and proficiency in Word/Excel.
• Strong time management and workload prioritisation.
• Team player able to take direction and collaborate.

Responsibilities

• Call and work with assigned leads, including quotes and outbound calls.
• Achieve monthly and quarterly sales targets.
• Complete supporting paperwork: Fact finds, quotes, emails, letters, databases, filing.
• Keep databases up to date with thorough notes.
• Provide clear information about products and terms to help informed decisions.

Skills

Communication skills

Organisational skills

IT literacy

Typing skills

Time management

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know our clients and exactly what they want from their cover. Our continued growth has created several opportunities across the New Business PMI Team. You will be responsible to covert PPC leads into sales, providing expert and compliant advice to these clients. Target and results driven candidates thrive in this role. We offer full training to allow you to learn all about us, our products and ways of working to become a recognised expert in the Private Health Insurance field. Knowledge Undergo initial product training and pass initial tests and annual tests thereafter. Keep up to date with insurer/product changes & attend a monthly training meeting to ensure you are always providing accurate advice. Keep up to date with all compliance and regulatory matters that you are made aware via your compliance manager. Attending monthly insurers training sessions/private reading as well as completing training forms relating to the training sessions.

Skills Required

• Excellent communication and interpersonal skills.
• Organisational skills.
• IT literate with good typing skills and confident using a range of programmes including email, word and spreadsheets.
• Time management skills and the ability to prioritise their workload effectively.
• Able to work with a team, take direction from others and collaborate effectively.

Key Responsibilities

• Call and work to the best of your ability your assigned leads, this includes but is not limited to your not sets , no – contacts, quoted clients , phone quotes while maintaining a high number of outbound calls.
• Achieve monthly, and quarterly sales targets.
• Complete all supporting paperwork such as Fact finds, Quote Illustrations, emails, letters, databases, filing systems and all relevant paperwork to a high standard.
• Ensure databases are kept up to date with adequate notes.
• To ensure customers receive a service that meets their needs and supporting customers should they need assistance. Providing clear information about products and terms & conditions so it is easy for customers to make informed decisions.

Location - Dartford

• During your probation period of 6 months you will be required to be in the office full time to ensure your are fully supported during your training and onboarding.
• Following completion of probation you will have the option to move to a hybrid arrangement, where you can work from home 2 days a week, 3 days in the office.

Location - Dartford

• During your probation period of 6 months you will be required to be in the office full time to ensure your are fully supported during your training and onboarding.
• Following completion of probation you will have the option to move to a hybrid arrangement, where you can work from home 2 days a week, 3 days in the office.

What do we offer in return? A career that you define.

Benefits and Perks

• Reasonable adjustments

We value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.