Healthcare Administrator – HMP Coldingley

Central and North West London NHS Foundation Trust; Bisley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in the UK is seeking a Healthcare Administrator to support the healthcare team within a prison healthcare setting. Responsibilities include managing appointments, providing reception services, and ensuring high standards of administrative support. The ideal candidate will have excellent organizational skills, experience in a health-related environment, and be proficient in Microsoft Office. Join us to make a difference in a unique healthcare environment.

Benefits

Health and wellbeing services

Cycle to work scheme

Season ticket loans

Relocation package

Qualifications

• Educated to GCSE level or higher (grade C or above).
• NVQ Level 2 Administration (or equivalent).
• Comprehensive working knowledge of Microsoft Office software.

Responsibilities

• Book internal and external appointments for patients.
• Prepare and distribute documents using Microsoft Office.
• Provide a telephone reception service.

Skills

Microsoft Office proficiency

Organizational skills

Effective communication in English

Ability to work under pressure

Numeracy

Education

GCSE level or higher

NVQ Level 2 Administration

Tools

Microsoft Office

Job description

Job Overview

Central & North West London NHS Foundation Trust is a Top Employer Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve.

In our quest to deliver patient‑focused quality care we are looking to recruit a highly motivated, innovative & enthusiastic Healthcare Administrator to join our forward‑thinking, friendly & expanding Admin team at HMP Coldingley. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but you also have the opportunity to have a real impact on promoting health & well‑being. Our healthcare services work to a 7 day week working model, to ensure our patients’ healthcare is managed & maintained to the highest of standards at all times.

Main Duties

• Review reports sent by the Drug Treatment Monitoring and engage positively in team meetings and supervision sessions as required by the Data Control Manager.
• Provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse.
• Cover a range of administration tasks, exercising initiative operating within broad guidelines; required administrative and IT skills.
• Work without immediate supervision and ensure all duties are carried out to a high standard.

Working for our organisation

Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:

• Monthly supervision
• Annual personal development plans / appraisals
• Access to exciting internal and external training opportunities.

Excellent progression through various career pathway opportunities such as but not limited to:

• Preceptorship Programme
• Support and guidance with Revalidation
• Hidden Gem and annual award ceremonies.

Benefits

• Health and wellbeing services
• Season ticket loans
• Cycle to work scheme
• Relocation package *subject to meeting criteria*.

The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.

All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.

Detailed Job Description And Main Responsibilities

Administration and Communication:

• To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.
• To prepare and distribute documents, mainly created using Microsoft Office software (letters, memos, reports, discharge summaries, etc), ensuring all policies and procedures are adhered to.
• To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.

Person specification

Education And Qualifications

Essential criteria

• Educated to GCSE level or higher (grade C or above).
• NVQ Level 2 Administration (or equivalent).

Desirable criteria

• European Computer Driving Licence.
• RSA in shorthand/typing.
• NVQ Level 3 Administration.

Skills & Knowledge

Essential criteria

• A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel and Powerpoint.
• Ability to work in a flexible and organised manner, to prioritise and work to deadlines.
• Ability to communicate effectively in English in writing.
• Confidence to work on own initiative and to consult as needed.
• Must be numerate and able to provide statistical data clearly and accurately.
• Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.
• Ability to work positively in a team.
• Ability to work under pressure.
• Ability to maintain confidentiality appropriately and understand the issues involved.
• Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.
• Able to build constructive relationships with warmth and empathy, using good communication skills.

Desirable criteria

• Knowledge of Client Administration Systems.
• Knowledge and understanding of medical terminology.

Previous Experience

Essential criteria

• Experience of dealing with members of the public both face to face and on the phone.
• Experience of working in a health or health related environment.

Desirable criteria

• Experience of working with databases.
• Substantial experience in administration.
• Work within multidisciplinary teams.

Other

Essential criteria

• The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.
• Ability to promote anti‑discriminatory and anti‑racist practices.