Healthcare Administrator – HMP Coldingley

NHS; Bisley; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading healthcare organization in Bisley seeks a motivated Healthcare Administrator to join their team. This role involves managing healthcare appointments, providing administrative support, and ensuring high standards of service delivery in a secure environment. Ideal candidates should have a strong administrative background and experience in health services. Competitive salary and excellent staff benefits included.

Benefits

Health and wellbeing services

Season ticket loans

Cycle to work scheme

Relocation package

Discount portal access for staff

Qualifications

• Educated to GCSE level or higher, grade C or above.
• Must have a comprehensive working knowledge of Microsoft Office.
• Substantial experience in administration and working with databases.

Responsibilities

• Book appointments for patients and update them as needed.
• Prepare and distribute documents adhering to policies.
• Provide telephone reception service professionally.

Skills

Knowledge of Microsoft Office

Effective communication in English

Numerate with statistical data

Organisational ability

Ability to work under pressure

Maintain confidentiality

Client Administration Systems knowledge

Medical terminology understanding

Education

GCSE level or higher

European Computer Driving Licence

RSA in shorthand/typing

Job description

Healthcare Administrator – HMP Coldingley

The closing date is 20 November 2025

Central & North West London NHS Foundation Trust is a Top Employer Award Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve.

In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative & enthusiastic Healthcare Administrator to join our forward thinking, friendly & expanding Admin team at HMP Coldingley. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but you also have the opportunity to have a real impact on promoting health & well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed & maintained to the highest of standards at all times.

We are particularly looking for people with experience of supporting an Integrated Substance Misuse Team (ISMT) who deliver psychosocial interventions, Clinical interventions & accredited treatment programmes for offenders coming into prison that are identified as having a drug or alcohol problem.

Main duties of the job

• Review reports sent by the Drug Treatment Monitoring and engage positively in team meetings and supervision sessions as required by the Data Control Manager.
• To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse.
• The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills.
• The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard.

About us

Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:

• Monthly supervision
• Access to exciting internal and external training opportunities.

Excellent progression through various career pathway opportunities such as but not limited to:

• Preceptorship Programme
• Support and guidance with Revalidation
• Hidden Gem and annual award ceremonies

Excellent staff benefits, our benefit packages are amongst the best in London and include:

• Health and wellbeing services
• Season ticket loans
• Cycle to work scheme
• Relocation package

The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.

All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.

Job responsibilities

Administration and Communication:

• To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.
• To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to.
• To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.

Person Specification

Education and Qualifications

• Educated to GCSE level or higher (grade C or above).
• European Computer Driving Licence
• RSA in shorthand/typing

Skills & Knowledge

• A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel and Powerpoint
• Ability to work in a flexible and organised manner, to prioritise and work to deadlines
• Ability to communicate effectively in English in writing
• Confidence to work on own initiative and to consult as needed
• Must be numerate and able to provide statistical data clearly and accurately
• Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.
• Ability to work positively in a team
• Ability to work under pressure.
• Ability to maintain confidentiality appropriately and understand the issues involved.
• Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
• Able to build constructive relationships with warmth and empathy, using good communication skills.
• Knowledge of Client Administration Systems
• Knowledge and understanding of medical terminology

Previous Experience

• Experience of dealing with members of the public both face to face and on the phone
• Experience of working in health or health related environment
• Experience of working with databases
• Substantial experience in administration
• Work within multidisciplinary teams.

Other

• The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.
• Ability to promote anti-discriminatory and anti-racist practices.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Central and North West London NHS Foundation Trust

£26,240 to £27,928 a year p.a. Inc. fringe HCAS (pro rata if part time)