Healthcare Administrator - Apprentice

Shropshire Community Health NHS Trust; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health service provider in Telford is seeking an Administrative Assistant to support various teams, manage referrals, and enhance customer service. The ideal candidate will have strong customer care experience, organisational skills, and a positive attitude. Training opportunities for career progression will be provided, making it an excellent place for professional development.

Qualifications

• Willingness to undertake and satisfactorily complete a QCF Level 3 in Business Admin with 12 months.
• General customer care experience.
• Ability to follow administrative systems and procedures.

Responsibilities

• Undertake a variety of administrative duties including receiving and processing referrals.
• Manage appointment bookings and enquiries from service users.
• Work collaboratively with teams across provider organisations.

Skills

Customer service skills

Organisational skills

Good written and verbal skills

Microsoft Office proficiency

Calm under pressure

Education

QCF Level 3 in Business Admin

Job description

**PLEASE NOTE** This vacancy is only open to employees of our ICB system partners: Shropshire Community Health NHS Trust, The Shrewsbury and Telford Hospital NHS Trust, Midlands Partnership NHS Foundation Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital and NHS Shropshire, Telford and Wrekin Integrated Care Board. Please do not apply if you are not an employee of one of the listed organisations as we will be unable to progress your application.

Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

The Musculoskeletal Service Shropshire, Telford & Wrekin brings together partner organisations across the county, including Shropshire Community Health NHS Trust, Shrewsbury & Telford Hospitals and the Robert Jones & Agnes Hunt Orthopaedic Hospital, to provide quality assistance to patients with musculoskeletal concerns within the population of Shropshire.

Main duties of the job

The successful candidate will possess outstanding customer service skills, be able to communicate effectively and exhibit a professional telephone manner.

You will be required to undertake a variety of administrative duties including receiving and processing referrals, appointment bookings, and managing enquires from service users and healthcare professionals. The post holder will need to be highly organised and able to efficiently manage workloads. You will be friendly and approachable and have a positive attitude to work.

As a supportive management team, we are keen to foster career progression and encourage staff to consider training opportunities to further enhance their skillset. Working closely with teams across the provider organisations, as well as other teams located on site, you will have full insight into varied job roles and work collaboratively to achieve shared objectives.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Person Specification

Qualifications

• Willingness to undertake and satisfactorily complete a QCF Level 3 in Business Admin with 12 months.

Experience

• General customer care experience
• Good written and verbal skills
• Good organisational skills

Knowledge and Skills

• Ability to follow administrative systems and procedures
• A good working knowledge of Microsoft Office systems
• A good telephone manner with an ability to remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.