Healthcare Administrator

Shropshire Community Health Nhs Trust; Telford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization based in Telford is seeking an Administrator to support the Advanced Primary Care Service. You will provide a high standard of administrative support, manage patient referrals, and handle telephone enquiries from health professionals and service users. Ideal candidates will possess excellent administrative skills and be familiar with RIO and e-referrals. This role requires someone who can effectively manage complex information and provide a courteous service.

Qualifications

• Excellent administrative and time management skills.
• Computer literate with the ability to handle complex information.
• Knowledge of medical terminology preferred.

Responsibilities

• First point of contact for services within locality area.
• Answer telephone enquiries from Health Care Professionals and Service Users.
• Maintain appropriate records for all referrals.

Skills

Excellent administrative skills

Time management

Computer literacy

Ability to deal with complex information

Communication skills

Tools

RIO

e-referrals

Summary Care Record

Oracle

Job description

Shropshire Community Health NHS Trust believes in fairness, equity and above all, values diversity in all aspects of its work, as a provider of health services and as an employer of people. We provide visa sponsorship to applicants who require this in order to have the right to work in the UK, providing that the role you have been offered meets the requirements set by the Home Office.

Applicants requiring a Skilled Worker Visa (such as data analysts, IT and finance professionals, etc) will need to meet the salary threshold of £41,700. For a limited number of clinical posts (listed here), applications to the Health and Care Visa route will need to meet the national pay scale for their role or the minimum salary threshold of £25,000 (whichever is higher). We advise that you check that the role you wish to apply for meets the requirement for sponsorship before applying.

Further guidance on eligible roles can be found here., Applicants are invited for the above post to join our small Administration Team supporting The Advanced primary Care Service (APCS), you will be responsible for providing a high standard of administrative support to ensure effective referral pathway and appointment procedures for our patients and provide assistance for the APCS clinical teams.

The post holder will be responsible for receiving telephone calls to arrange and reschedule patient appointments, processing new e-referrals, providing support to the clinical team, to distribute and place stock orders for both clinic locations., You must possess excellent administrative and time management skills, be computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients. Knowledge of medical terminology and previous experience of RIO, e-referrals, Summary Care Record & Oracle would be an advantage but not essential.

Responsibilities

• To be the first point of contact for all services within locality area.
• Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner sign posting as appropriate and necessary.
• Maintain appropriate records both manually and computerised for all referrals for all services.
• Deal direct with the patients and carers working within the relevant service guidelines.

This post will be based in Telford, however an ability to travel to our current sites at Bridgnorth, Oswestry and Shrewsbury would be beneficial.

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.