Health Visiting Administration Support

NHS; Caerphilly; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health organization in Caerphilly is seeking a Clerical Support role to assist Health Visiting Teams with administrative tasks and ensure efficient operations. The ideal candidate will possess organizational skills, the ability to work in a busy office, and should ideally be able to speak Welsh. The role offers a range of benefits and opportunities for professional growth.

Benefits

Flexible working

Paid mandatory training

Occupational health support

Wellbeing Centre of Excellence

Qualifications

• Knowledge and Training to Vocational Level 2 or equivalent demonstrable experience.
• Methodical and well-organised.

Responsibilities

• Provide clerical support to Health Visiting Teams.
• Assist in organizing clinics and make appointments for clients.
• Deal with enquiries and communicate with patients and other departments.

Skills

Organisational skills

Teamwork

Communication

Ability to speak Welsh

Education

Vocational Level 2 or equivalent experience

Tools

Microsoft Office 365

Job description

To provide clerical support to Health Visiting Teams within ABHUB. This will include administrative support to the wider service as and when required. To contribute to delivering a preventative service for children and their families, by assisting the Health Visiting teams with clerical duties. Ensuring efficient processes are maintained and adhered to, allows the teams to achieve equity of health outcomes, following the Healthy Child Wales Programme (HCWP).

Main duties of the job

To act as main point of contact for the team and deal with enquiries and escalate as appropriate. Process incoming mail, ensuring that all urgent correspondence is dealt with promptly. To carry out clerical and administrative support to Health Visiting teams, ensuring the smooth running of the Health Visiting office and clinics. Receive telephone calls and deal with telephone enquiries, communicating and liaising with patients, relatives, and members of the public, as well as other departments and services in a sensitive and tactful manner. To liaise with other departments such as the customer management centre, to arrange works requests such as office moves, costings, IT requests, etc. requested. To assist in organising clinics and make appointments for clients as requested, To access Health Board computer systems such as, CYPRIS and WDS, to obtain and update patient information and ensure that patient records are accurate and up to date. Inputting of child health surveillance and immunisations on to relevant IT systems Input new births and update Integrated Birth Book To undertake any other duties commensurate with grade, upon instruction . Please see JD for further information

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

To provide clerical support to Health Visiting Teams within ABHUB. This will include administrative support to the wider service as and whenrequired. To contribute to delivering a preventative service for children and their families, by assisting the Health Visiting teams with clericalduties. Ensuring efficient processes are maintained and adhered to, allows the teams to achieve equity of health outcomes, following theHealthy Child Wales Programme (HCWP). Further information Via Job Description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

• Knowledge and Training to Vocational Level 2 Or equivalent demonstrable experience
• Methodical and well organised.

Experience

• Experience of using software packages such as Microsoft Office 365
• Experience of Working in a busy office environment

Knowledge

• Ability to work as part of a team and cope with pressure during busy periods
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.