Health Records- Telephony Clerk -RW

Aneurin Bevan University Health Board; West Midlands; On-site; GBP 25,000; Full time

Job summary

A leading health board in the UK is seeking dedicated individuals to join their team at St Woolos Hospital. In this role, you will assist in delivering high-quality patient care by managing appointments, handling patient communications, and ensuring an efficient reception operation. The position offers flexibility in working patterns, a supportive work environment, and the chance to make a meaningful impact in patient services.

Qualifications

• Willingness to undertake and complete statutory and mandatory training.
• Previous clerical experience required.
• Understanding of team working ethos essential.

Responsibilities

• Greet and assist patients in person or via telephone.
• Schedule, amend, and cancel appointments.
• Process referrals and maintain waiting lists.

Skills

Excellent communication skills

Ability to meet deadlines

Ability to work well under pressure

Ability to prioritise workload

Polite and professional phone manner

Education

Basic general education

Computer literate

Level 2 NVQ in Administration

Job description

Job Summary

An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.

Key Responsibilities

• Greet and assist patients in person or via telephone
• Schedule, amend, and cancel appointments
• Process referrals, clinic outcomes and update waiting lists
• Maintain professional communication with patients and staff
• Contribute to the efficient operation of our reception and booking services
• Ensure reference to the Person Specification and use the Supporting Information section of the application form to detail how you meet the various requirements

About Us

Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation with a passion for caring. We provide an exceptional workplace where you can feel trusted and valued, and we offer a fantastic benefits package, extensive training and development opportunities, flexible working, and a commitment to a healthy work‑life balance.

Details

• Date posted: 26 November 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,833 per annum (pro rata)
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: 040‑AC‑RW‑011‑1125
• Job location: St Woolos Hospital, 131 Stow Hill, Newport, NP20 4SZ

Person Specification

Education

• Basic general education
• Computer literate
• Literate and numerate
• Willingness to undertake and complete statutory and mandatory training

Desirable

• Level 2 NVQ in Administration

Skills / Abilities (Essential)

• Excellent communication skills
• Ability to meet deadlines
• Ability to work well under pressure
• Ability to prioritise workload and achieve targets within given deadlines
• Ability to work flexibly either as part of a team or using own initiative
• Polite and professional phone manner

Experience / Knowledge (Essential)

• Previous clerical experience
• Ability to follow instructions
• Understanding of team working ethos
• Knowledge of CWS PAS
• Customer service dealing with the public

Personal Attributes (Essential)

• Accurate and methodical
• Flexible approach to meet the needs of the service
• Commitment to achieving high quality standards
• Willingness to work under direction but also a self‑starter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure & Barring Service submission will be required to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. Further information can be found on the UK Visas and Immigration website.

Employer Details

Aneurin Bevan University Health Board
St Woolos Hospital
131 Stow Hill
Newport
NP20 4SZ
Website: https://abuhb.nhs.wales/