Health Records- Partial Booking and Validation Clerk- RW

Aneurin Bevan University Health Board; Newport; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading health organization is seeking a Health Records Partial Booking and Validation Clerk. You will support the Referral & Booking Centre, handle appointments, and provide essential communication to ensure quality patient care. Ideal candidates will possess strong organizational skills and experience in a clerical role. This position offers excellent training and development opportunities in a supportive team atmosphere.

Benefits

Flexible working hours

Extensive training and development opportunities

Occupational health support

Qualifications

• Experience in clerical duties and administrative processes.
• Experience dealing with the public.
• Ability to use own initiative and meet deadlines.

Responsibilities

• Provide service to acute service clinics.
• Handle appointment scheduling and amendments.
• Maintain professional communication with service users.

Skills

Excellent telephone manner and communication skills

Excellent organisational skills

Excellent attention to detail

Flexibility in working practices

The ability to work under pressure

The ability to work as part of a team

Ability to manage difficult situations

Education

Good standard of Education

Tools

Knowledge of WPAS, CWS and WG Guidelines

Computer Literate

Job description

Health Records- Partial Booking and Validation Clerk- RW

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.

We are looking for individuals who have:

• Excellent telephone manner and communication skills
• Excellent organisational skills
• Excellent attention to detail
• Flexibility in working practices
• The ability to work as part of a team and on own initiative
• The ability to work under pressure to meet deadlines
• The ability to work at other locations
• The ability to work Saturday morning on a rotational basis

The Referral and Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced role, including dealing with the large volume of calls into the department by our internal Trainer.

We can also offer many training and development opportunities to further progress your career within the service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

• Provide a service to all acute service clinics within the Health Board
• Make, amend and cancel appointments
• Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
• Processing referral letters
• Updating waiting list entries
• Maintain professional communication with service users and all disciplines of staff

Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is Desirable for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

• Previous clerical experience and administrative processes
• Experience of dealing with the public
• Knowledge of WPAS, CWS and WG Guidelines

Skills and Attributes

• Excellent Telephone Manner
• Empathy, tact and diplomacy when dealing with difficult situations
• Flexible to the needs of the Service
• Ability to work and problem solve under pressure whilst achieving targets
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Remain professional at all times
• Ability to use own initiative and meet deadlines
• Ability to speak Welsh or a willingness to undertake training as required by the post

Other

• Knowledge of how to plan and prioritise
• Ability to work effectively with Clinicians and directorate Managers
• Ability to manage difficult situations
• Ability to develop good and effective employee relations
• Ability to maintain concentration with frequent interruptions from both staff and users of the service
• Understanding of Health Board policies and procedures including HR

Qualification and Knowledge

• Good standard of Education
• Knowledge of Admin procedures and systems, some of which are non-routine activities such as answering queries, progressing chasing, task related problem solving
• Computer Literate
• Evidence of Continuous improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum, pro rata