Health Records Clerical Officer | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Walsall is seeking a Health Records Clerical Officer for permanent day shifts. The role involves managing patient records, responding to urgent requests, and performing various clerical tasks in a busy environment. Candidates should demonstrate strong attention to detail, effective communication skills, and the ability to work as part of a team. Experience in a similar setting is a plus.

Qualifications

• Ability to work calmly and organized under pressure.
• Experience in a similar manual role is advantageous.
• Knowledge of confidentiality and good communication.

Responsibilities

• Pre-file and file patient records.
• Process off-site storage requests and returns.
• Prepare patient records for outpatient clinics.
• Respond to urgent file requests at the front desk.

Skills

Attention to detail

Communication skills

Teamwork

Customer service skills

Job description

Position

Health Records Clerical Officer - Band 2 - Permanent Day Shifts

Hours and Shift

37.5 hours per week working Monday Friday 9 am - 5 pm

Overview

Do you have a keen eye for detail and accuracy? Are you good with people and able to demonstrate excellent communication skills? If so, we would like to hear from you.

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our friendly Health Records Team, working in a physically demanding environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Responsibilities

• Pre-file of patient records
• Filing of patient records
• Processing of off-site storage requests and returns
• Preparation of patient records for out-patient clinics and inpatient activity
• Working on front desk responding to urgent file requests, creating files and pulling patient records for planned activity.
• Preparing and scanning patient records into our electronic patient record
• Experience of working in a manual role

Other duties include answering telephone queries and using our Patient Administration and Associated Information Systems

Location

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Qualifications and Experience

The successful candidate will be able to work in a calm, organised way with the ability to multi-task whilst dealing with frequent interruptions and changing priorities. The post entails manual handling and repetition of tasks. You must be confident, friendly and able to work in a very busy environment against tight deadlines.

Previous knowledge and experience of working in a similar environment would be advantageous. It is essential that your application demonstrates your ability to meet the Job Description and Person Specification, and in particular your experience of working as part of a busy team, knowledge of confidentiality, good communication and customer service skills.

The post requires the use of kick stools and step ladders to retrieve files and involves long periods of being on your feet.

Closing Date

This advert closes on Wednesday 29 Oct 2025