Health Information Officer

Job Details; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading private healthcare provider is seeking a part-time Health Information Officer to assist with maintaining Health Information Services. The role requires exceptional communication skills, flexibility in a fast-paced environment, and a passion for customer care. The position offers professional development and wellness programs to support employees. Located in Greater London, this role is perfect for someone looking to make a significant impact in healthcare.

Benefits

Access to counseling and wellbeing services

Professional development programs

Employee rewards and discounts

Qualifications

• Passion for providing high-standard customer care.
• Ability to cope with demanding situations and strict deadlines.
• Demonstrated ability to respect privacy and confidentiality.

Responsibilities

• Assist in maintaining Health Information Services.
• Handle phone and email inquiries.
• Compile and file medical records.

Skills

Exceptional communication skills

Interpersonal skills

Flexibility in a changing work environment

Tools

Intermediate computer knowledge

Job description

Health Information Officer

Job No: JR106795

Mitcham Private Hospital

Permanent

Administration / Support Services HIM / Clinical Coder / Medical Records

• Part time position : Enjoy flexible hours for better work life balance!
• We care about YOU! Access counselling wellbeing services legal & financial assistance
• Join Australias largest private health care provider.

About the role

As an administrative clerk in our medical records department you will assist in all activities related to maintaining the Health Information Services in an organised and efficient manner.

Reporting to the Health Information Manager your duties and responsibilities will involve but are not limited to;

• Answering and actioning phone and email enquiries from internal and external customers.
• Responding to Freedom of Information requests in accordance with the Ramsay Release of Information Guidelines.
• Compiling medical records of discharged patients as required.
• Filing medical records and correspondence accurately.
• Seeking locating and obtaining medical records as requested.
• Archiving and culling of medical records.
• Management of Forms ordering.
• Performing general department duties as required.

To be successful you will have

You will have a passion for providing a high standard of customer centred care. Your exceptional communication and interpersonal skills will assist in effectively working in a team environment and maintaining positive relationships with staff patients and families.

Ability to

• Cope with demanding situations and strict deadlines.
• Be flexible in a changing work environment with an openness to changing processes and procedures.
• Respond to changing priorities and situations with flexibility and a positive attitude.
• Demonstrated ability to respect privacy and confidentiality.
• Demonstrate initiative when required.
• Intermediate computer knowledge / literacy.

Desirable

• Previous experience in a medical records department (or other clerical position within a health care setting).
• Previous experience in a private hospital setting.

Remuneration: Base Hourly Rates in accordance with Enterprise Agreement, superannuation based on experience level and qualifications exclusive of penalties or allowances.

About us

Mitcham Private Hospital is a fully accredited 121 bed acute medical surgical maternity and mental health facility providing for the healthcare needs of Melbourne's outer eastern communities.

The Hospital is owned and operated by Ramsay Health Care a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of People Caring for People since 1964.

What’s in it for you

Professional Advancement: Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts: Ramsay Rewards - Access great deals at over 100 major retailers. Hospital Allied Health & Pharmacy discounts – you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support 24/7.

Leisure / Social / Financial: Discounts for leisure travel with selected Hotels salary sacrifice opportunities e.g. airport lounge membership self‑education expenses novated leasing and more.

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months).
• According to the role Ramsay may require a Working‑With‑Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries please contact Heather Whitehead

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at [link].

Advertised: 07 Nov 2025 AUS Eastern Daylight Time

Applications close: 21 Nov 2025 AUS Eastern Daylight Time

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