Health & Fitness Manager

Village Hotels; Dudley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure club network in the UK is looking for a skilled leader to manage fitness operations and enhance customer satisfaction. This role involves overseeing the team of exercise staff, ensuring excellent service standards, and using advanced fitness technology to motivate and develop staff and members alike. With a supportive work culture and numerous employee benefits, this position is ideal for individuals who thrive in dynamic environments.

Benefits

Complimentary Health and Wellness Membership

Discounts on hotel stays

Flexible working hours

Employee Assistance Programme

Qualifications

• Proven ability to manage teams, ensuring high-performance standards.
• Excellent customer service skills to address member and team needs.
• Experience in using fitness technology and tools to enhance training.

Responsibilities

• Manage freelance group exercise staff to deliver high-quality classes.
• Lead gym floor teams and promote personal training.
• Ensure optimal service standards and manage customer feedback.

Skills

Team management

Customer service

Fitness instruction

Technology in fitness

Organizational skills

Tools

Myzone

Mywellness

Les Mills programs

Job description

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well‑oiled machine. It’s your job to keep both our members happy through efficient fitness processes and a dedication to customer excellence.

Responsibilities

• Manage our team of dedicated freelance group exercise staff to ensure we have the very best individuals delivering our amazing classes.
• Lead and motivate the gym floor teams, promoting vibrant classes and personal training. Upskill the fitness team in cutting‑edge technology including Myzone, Mywellness, and provide opportunities to develop their passion through high‑calibre training programs from Les Mills, Hiit Company, Zumba and many more.
• Stay organised and multi‑task to tackle all key fitness areas, from coaching members on the gym floor to managing a fantastic group exercise timetable.
• Sustain a working environment that supports the company’s objective of consistently delivering excellent standards of service and exceeding customer expectations.
• Operate cost‑control measures without compromising quality of service.
• Ensure the department operates at optimum efficiency with a required number of trained fitness staff to meet business needs and exceed statutory requirements in health & safety standards.
• Assist members and prospective members in a friendly, courteous and professional manner. Monitor satisfaction using reflective feedback and, in the absence of the Leisure Club Manager, resolve complaints or problems politely and make every effort to resolve them.
• Show a passion for helping others perform to their maximum potential, whether that’s a member aiming to smash their goals or a team member carving out a solid career in the fast‑paced fitness industry.

Ready? Work, Grow, Play! Here at Village Hotel Club we embrace personality, individualism and fun.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development, including our Rising Stars and Talent Academy programmes.
• Opportunity to train across several areas in the hotels, utilising our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street brands and supermarkets.
• Well‑being and healthcare benefits, including monthly programmes supporting mental health.
• Access to Mental Health first aiders and up to two mental health days to use annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Birthday off guaranteed.
• Discounted Health Cash plan and sick pay insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.

Company Culture

• We create lively, modern spaces for guests to work, eat, relax, play and exercise.
• Our hotels and leisure clubs are opening across the UK, and we rely on you to deliver service that puts us head and shoulders above the competition.