Health Club Sales Manager

The Recruitment Bar; Kettering; On-site; GBP 22,000 - 26,000; Full time

Job summary

A dynamic recruitment agency is seeking a Health Club Sales Manager in Kettering. The role involves overseeing gym membership sales and administration, managing the front of house team, and ensuring a high level of customer service. The ideal candidate will have proven sales experience, excellent communication skills, and leadership abilities. This full-time position offers flexible hours and a salary of up to £26,000 per year, along with several employee benefits including gym membership and company pension.

Benefits

Company pension

Employee discount

Gym membership

On-site gym

On-site parking

Qualifications

• Proven experience in sales and achieving set targets, preferably in the fitness or health industry.
• Strong customer service skills with the ability to build rapport and establish long-term relationships.
• Excellent communication and interpersonal skills, both verbal and written.
• Organised and detail-oriented, with the ability to multitask and prioritize in a fast-paced environment.
• Leadership experience with a track record of effectively managing people.

Responsibilities

• Develop and implement strategies to drive membership sales and meet monthly targets.
• Conduct tours of the facility for prospective members.
• Manage all aspects of membership administration, including new member sign-ups and renewals.
• Oversee the day-to-day operations of the club and ensure smooth functioning.
• Provide leadership and support to the front of house team.

Skills

Sales experience in fitness or health industry

Customer service skills

Communication and interpersonal skills

Organisational skills

Leadership experience

Proficiency in gym management software

Tools

Gym management software systems

Microsoft Office Suite

Job description

Health Club Sales Manager

Our Client is currently seeking a dynamic and highly motivated individual to join our clients team to take on the responsibility of Memberships Sales, front of house team and Administration. This role involves overseeing all aspects of gym membership sales, cancellations, retention and general administrative tasks, as well as taking on duty management responsibilities and providing line management of the front of house team.

Key Responsibilities

• Membership Sales Management:
  • Develop and implement strategies to drive membership sales and meet monthly targets.
  • Conduct tours of the facility for prospective members and effectively communicate the benefits of joining the club.
  • Handle membership inquiries via phone, email, and in-person interactions, providing accurate information and exceptional customer service.
  • Assist in organising and executing membership promotions, events, and initiatives to attract new members.
  • Train and development of the front of house team to deliver on monthly membership sales targets
• Membership Administration:
  • Manage all aspects of membership administration, including new member sign-ups, renewals, and cancellations.
  • Ensure accurate and up-to-date member records using the gym management software system.
  • Handle billing inquiries, process payments, and resolve any membership-related issues in a timely manner.
• Duty Management:
  • Take on duty management responsibilities, overseeing the day-to-day operations of the club.
  • Ensure the smooth functioning of the facility, including cleanliness, equipment maintenance, policies and procedures and adherence to safety protocols.
  • Address any customer concerns or emergencies as they arise, providing effective solutions and maintaining a positive member experience.
• Line Management:
  • Provide leadership and support to the front of house team, including receptionists and customer service staff.
  • Conduct regular performance evaluations, provide feedback, and identify training needs to ensure high levels of service delivery.
  • Foster a collaborative and motivated work environment, encouraging teamwork and professional development among team members.

Experience

• Proven experience in sales and achieving set targets, preferably in the fitness or health industry.
• Strong customer service skills with the ability to build rapport and establish long-term relationships.
• Excellent communication and interpersonal skills, both verbal and written.
• Organised and detail-oriented, with the ability to multitask and prioritize in a fast-paced environment.
• Leadership experience with a track record of effectively managing people.
• Proficiency in gym management software systems and Microsoft Office Suite.

Job Type

Full-time

Hours

You need to be flexible on the hours and this role will include unsociable hours - Full time

Pay

Up to £26,000.00 per year

Benefits

• Company pension
• Employee discount
• Gym membership
• On-site gym
• On-site parking