Health Club Manager

Hilton; Wembley; On-site; GBP 26,000 - 32,000; Full time

Job summary

A prestigious hotel chain in Wembley seeks an experienced Health Club Manager responsible for managing health club operations and delivering an excellent guest experience. You will manage team members, achieve annual budgets, and drive revenue targets. The ideal candidate will have management experience in the leisure sector, strong organizational skills, and a passion for customer service.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Career development programs

Team Member Travel Program

High street discounts

Holiday: 28 days including bank holidays

Qualifications

• Management and/or supervisory experience within the leisure sector.
• Willingness to develop team members and self.
• Flexibility to respond to different work situations.

Responsibilities

• Manage operations of the health club.
• Drive the team to exceed revenue targets.
• Instill brand values and maintain quality.

Skills

Management experience

Organizational skills

Communication skills

Interpersonal skills

Ability to work under pressure

Ability to meet financial targets

Education

Degree in relevant area

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Health Club Manager

Salary: £31,500 a year (39 Hours a week)

A World of Rewards

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day: 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

What will I be doing?

As a Health Club Manager, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. You will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets.

• Manage operations of the health club
• Manage team members to ensure high motivation, provision of high quality service and ongoing development
• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Recruit, manage, train and develop the team
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

• Management and/or supervisory experience within the leisure sector
• Ability to meet financial targets
• Ability to work under pressure
• Excellent grooming standards
• Strong organizational skills
• Excellent communication and interpersonal skills
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs

Advantageous

• Degree in relevant area
• Passion for customer service
• Ability to close a sale
• Relevant fitness and pool qualifications