Health Club Manager

Hilton Worldwide, Inc.; City Of London; On-site; GBP 32,000; Full time

Job summary

A leading hospitality firm in London seeks a Health Club Manager to oversee operations and ensure outstanding guest experiences. You will lead a team, drive revenue targets, and uphold high standards of service in a vibrant environment. Candidates should have management experience in the leisure industry and be skilled in communication and team development. Join us to make every guest's stay magical.

Benefits

Smart uniform provided

Free meals when on duty

Personal development programmes

Discounted hotel nights

Holiday: 28 days increasing to 33 days

Discounted dental and health cover

Qualifications

• Management and/or supervisory experience within the leisure sector is required.
• Strong organizational and communication skills are essential.
• Flexibility to respond to various work situations is necessary.

Responsibilities

• Manage operations of the health club to deliver an excellent Guest and Member experience.
• Drive the team to meet and exceed agreed revenue targets.
• Ensure compliance with health and safety regulations.

Skills

Management experience in leisure

Financial target achievement

Organizational skills

Excellent communication skills

Team development ability

Education

Degree in relevant area

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Health Club Manager

Job Number: HOT0C2DO

A Health Club Manager is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets.

Work Location

Hilton London Wembley Lakeside Way Wembley HA9 0BU

Salary: £31,500 a year (39 hours a week)

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your career: personal development programmes designed to support you at every step of your career
• Corporate Responsibility programmes – find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
• Guest Experience Day: 1 night stay with breakfast per year
• Team Member Referral Program
• High Street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive team member areas

What will I be doing?

• Manage operations of the health club
• Manage team members to ensure high motivation, provision of high quality service, and ongoing development
• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Achieve the health club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Recruit, manage, train and develop the team
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

• Management and/or supervisory experience within the leisure sector
• Ability to meet financial targets
• Ability to work under pressure
• Strong organisational skills
• Excellent communication and interpersonal skills
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs
• Degree in relevant area (advantageous)
• Ability to close a sale (advantageous)
• Relevant fitness and pool qualifications (advantageous)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world’s famous sports team or music artist. But every day we are busy creating lasting memories.