Health Care Support Worker - Learning Disabilities Acute Liaison

NHS; Pontypool; On-site; GBP 25,000 - 27,000; Part time

Job summary

A leading health organization in the UK seeks a Health Care Support Worker to join the Learning Disability Acute Liaison Team. The role involves providing support to individuals with learning disabilities in healthcare settings. Ideal candidates will have NVQ Level 3 in Health and Social Care or equivalent, alongside experience and excellent communication skills. This fixed-term position offers opportunities for growth and development while making a positive impact on patients' health journeys.

Benefits

Flexible working

Paid training and development opportunities

Supportive work environment

Occupational health support

Qualifications

• Experience working with individuals with learning disabilities or vulnerable groups.
• Experience providing care in a healthcare or community setting.
• Excellent communication skills, adaptable to individual needs.

Responsibilities

• Provide face-to-face support to individuals with learning disabilities.
• Ensure clear communication of patients' needs to clinical staff.
• Promote safe and equitable care.

Skills

Communication skills

Empathy

Organizational skills

IT proficiency

Teamwork

Education

NVQ Level 3 in Health and Social Care or equivalent

Good standard of general education including GCSEs in English and Maths

Job description

Job Summary

Job Title: Health Care Support Worker - Learning Disabilities Acute Liaison
Band: 3
Location: Across ABUHB acute hospitals and community settings
Contract Type: Fixed Term
Hours: 15
Salary: Band 3

Overview

We are seeking a compassionate and motivated Health Care Support Worker to join our Learning Disability Acute Liaison Team. This is an exciting opportunity to support people with learning disabilities across acute hospital settings in Aneurin Bevan University Health Board. You will play a vital role in reducing health inequalities and improving access to equitable, person‑centred healthcare for patients with learning disabilities during their hospital journey. This is a fixed term post until 13th June 2026 to cover the needs of the service.

Responsibilities

• Provide face‑to‑face support to people with learning disabilities in inpatient and outpatient settings.
• Help ensure patients' needs are communicated clearly to clinical staff.
• Promote safe, equitable care by supporting behavioural strategies and health improvement plans.
• Act as an advocate for individuals with learning disabilities and their families/carers.
• Assist in preparation and delivery of training sessions to raise awareness of learning disability needs.
• Engage in data collection and reporting as required to support service improvement and patient care planning.
• Maintain a flexible, patient‑centred approach, respecting individual needs, dignity, and preferences.

Person Specification

Qualifications

• NVQ Level 3 in Health and Social Care or equivalent demonstrable knowledge and experience.
• Good standard of general education including GCSEs (or equivalent) in English and Maths.
• Understanding of learning disabilities and the health inequalities experienced by this population.
• Knowledge of person‑centred care and the importance of reasonable adjustments safeguarding, and professional boundaries.

Desirable Qualifications

• Additional qualifications related to learning disability, healthcare, or communication (e.g., Makaton, Easy Read, LD awareness).
• Awareness of the Mental Capacity Act and its application.
• Familiarity with accessible communication methods and tools.
• Understanding of primary and secondary healthcare pathways and the role of liaison services.
• Positive Behaviour Management (PBM) technique.

Experience

• Experience of working with individuals with a learning disability or other vulnerable groups.
• Experience providing care or support in a healthcare, social care, or community setting.
• Experience working as part of a team.

Desirable Experience

• Experience supporting individuals in acute or hospital environments.
• Experience delivering or supporting training or health education sessions.
• Experience collecting and inputting data for reports or audits.

Other Essential

• Excellent communication and interpersonal skills, including the ability to adapt communication to individual needs.
• Ability to work independently within defined boundaries.
• Good organisational and time management skills.
• Competent in using basic IT systems (e.g., email, data entry, Microsoft Excel/Word).
• Compassionate, empathetic, and non‑judgemental.
• Committed to promoting inclusion, equality, and the rights of people with a learning disability.
• Flexible and adaptable approach to changing demands.
• Willingness to learn and participate in further training and development.

Desirable

• Skills in preparing accessible resources (e.g., Easy Read materials).
• Ability to produce basic graphs or summaries from data.
• Enthusiastic about service improvement and innovation.
• Ability to advocate for service users within a multi‑disciplinary setting.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Language

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Us

Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.

Employment Details

• Reference number: 040-ACS328-1125
• Job locations: Llanfrechfa Grange, Alders House, Cwmbran, NP44 8YN
• Careleon Road, Torfaen, NP44 8YN
• Date posted: 05 November 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,313 to £26,999 a year per annum pro rata
• Contract: Fixed term
• Duration: 10 months
• Working pattern: Part‑time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Aneurin Bevan University Health Board

Llanfrechfa Grange, Alders House, Cwmbran, NP44 8YN

Careleon Road

Torfaen

NP44 8YN

Website: https://abuhb.nhs.wales/