Health Care Support Worker

Frimley Health NHS Foundation Trust; Windsor; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent health service provider in Windsor is looking for a Health Care Support Worker to deliver compassionate care and assist in a clinical environment. The role requires excellent communication, teamwork, and the ability to support the well-being of patients. Ideal candidates will be compassionate and passionate about making a difference in patient care, with a strong commitment to uphold patient dignity and safety. Training opportunities available in this role.

Benefits

Training opportunities

Flexible working patterns

Inclusive workplace

Qualifications

• Must have excellent spoken and written English.
• Caring, reliable, and passionate about patient care.
• Ability to work in a multidisciplinary team.

Responsibilities

• Assist with maintaining patients' fundamental needs.
• Support in delivering quality care under supervision.
• Ensure patient safety and wellbeing.

Skills

Compassionate care

Communication skills

Teamwork

Job description

As a Health Care Support Worker (HCSW) at Frimley Health NHS Foundation Trust, you will play a vital role in delivering high-quality, compassionate care to patients across the Trust's hospitals and community services. Working under the supervision of registered nurses and other healthcare professionals, you will support the day-to-day care of patients, helping to maintain their comfort, dignity, and wellbeing throughout their stay.

As a key member of the multidisciplinary team, you will contribute to the smooth running of the ward or department, support clinical tasks within your competence, and ensure excellent communication with patients, families, and staff.

This post is ideal for individuals who are caring, reliable, and passionate about making a difference in the lives of patients.

Please note this is a front facing clinical role where a high level of spoken and written English language is required. Please do not use AI software for completion of your application for this role.

This vacancy is linked with the opportunity for Apprenticeship (for those eligible for Apprenticeships). This will support you to gain relevant knowledge, skills and experience that will help you achieve your potential in this role. This is a opportunity to gain a national recognised qualification while you are working and earning, which will support you in both this role and in your future career at Frimley Health.

Key responsibilities

• To assist members of the multi-disciplinary team to maintain patient's fundamental needs and ensure patient safety.
• To assist with a range of non-clinical duties.
• To work under the supervision of registered staff and Healthcare assistants and to provide support in the delivery of quality care for patients.
• To provide a full range of support functions in a department,theatre or clinical environment.
• To ensure the safety and wellbeing of patients, and always working in a manner that promotes dignity and human rights through the adoption of person-centred care principles.
• Provide excellent customer care skills to ensure patients come first.
• Act on own initiative when delivering the care requirements. Seeking guidance of a Healthcare Assistant or Registrant where required to ensure that the patient's health, safety, wellbeing, and dignity are always maintained.
• To act as an advocate for patients within the department/unit.
• To follow FHFT guidelines, policies, and procedures in maintaining safe working practices for patients and colleagues experience, having regard for their customs, religious beliefs, or principles.
• Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals.
• Ensure own actions help to maintain quality and act as Chaperone for patients.
• Respond to patient requests for non-clinical information to improve communication by making clinical nursing colleagues aware of all requests.
• Establish and maintain communication with people on routine and operational matters.
• To put patients at the centre of your thinking, listen and positively respond to your patient's feedback reporting concerns to a Registered Nurse where necessary.
• To act always in a manner which, promotes positive working relationships and maintains the professional image of the Trust.
• To adhere to all Trust policy and procedures.

This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.

About Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy - FHFT 2030 - sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values - Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation - we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates' investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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