Health Care Support Worker

Nightingale House Hospice; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospice organization in Wales seeks a nurse to provide direct care and collaborate in a multi-disciplinary team. The ideal candidate will have a nursing qualification and strong communication skills, ensuring high-quality patient care and risk management. Responsibilities include mentoring new staff and assisting volunteers. This position emphasizes a supportive work environment within healthcare.

Qualifications

• Ability to provide direct nursing care to patients in various situations.
• Experience in working within a multi-disciplinary team.
• Effective communication with patients and families.

Responsibilities

• Provide direct nursing care to patients independently or with registered nurses.
• Work collaboratively with multi-disciplinary teams.
• Ensure the cleanliness of the unit as needed.

Skills

Direct nursing care

Team collaboration

Communication skills

Clinical observations

Risk management

Education

Nursing qualification

Job description

Key Responsibilities

• To provide direct nursing care to patients working independently when appropriate or in partnership with registered nurses when patient needs demand this.
• To work together with the multi‑disciplinary team to maintain a holistic approach to patient care reporting concerns as necessary to team members.
• To work as a team to help families as needed, reporting any difficulties to the registered nursing staff.
• To observe and report accurately on patients general condition ensuring that all information is communicated by taking part in discussion and recording relevant information in patients records to comply with legal and professional requirements.
• To maintain a high standard of nursing care.
• To help ensure a safe working environment including knowledge of necessary policies (fire and health and safety policy) and ensure equipment used is in good working order.
• Report accidents to Senior Nurse.
• To demonstrate communication skills at a level appropriate to your role and responsibilities with patients and families.
• To assist with maintaining the general cleanliness of the unit and any housekeeping that is required.
• To undertake clinical observations as required and be competent to identify results which fall outside normal limits.
• To assist and support volunteers with their role.
• To perform designated nursing tasks as agreed with Ward Manager or nurse in charge and dependant on competencies and training.

Management & Supervisory

• To assist and support volunteers with their role.
• To provide mentorship to new staff members.
• To generate and maintain a friendly team spirit with all staff at the hospice including volunteers.
• To plan own workload in collaboration with registered nurses.
• Demonstrate positive and professional behaviours at all times.

Clinical Governance

• To act as a mentor to CQF trainees to help support and enhance their progress.
• Ensure practice is in line with health and safety, infection prevention and control measures.

Education and Development

• To attend such courses/lectures/mandatory/non‑mandatory in‑service training as indicated by the needs of the service and own personal developments as identified.
• To have a written appraisal by your line manager at least annually, with the opportunity for review of objectives.

Research and Development

• To undertake surveys or audits as necessary to own work to support the process of audit within the clinical area.

General Requirements

This post is subject to the Terms and Conditions of employment of the Hospice as specified in the Staff Handbook.

Competence

You are responsible for limiting your actions to those that you feel competent to undertake. If you have any doubts about your competence during the course of your duties you should immediately speak to your line manager/supervisor.

Risk Management

It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.

It is a requirement that you adhere to Nightingale House Hospice Policies, Procedures, Protocols and Guidelines at all times.

Health and Safety Requirements

All employees of the Hospice have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co‑operate with management to enable the Hospice to meet its own legal duties and to report any hazardous situations or defective equipment.

Data Protection and Confidentiality

The post holder must treat all information, whether corporate, staff or patient information, in a discreet, secure and confidential manner in accordance with the provisions of the current data protection legislation and organisational policy. Any breach of such confidentiality is considered a serious disciplinary offence, which is liable to dismissal and/or prosecution under statutory legislation and the hospices disciplinary policy. This duty of confidence continues after the post holder leaves the organisation.

Records Management

As an employee of the hospice, the post holder is legally responsible for all records that they gather, create or use as part of their work within the organisation (including patient health, staff health or injury, financial, personal and administrative), whether paper based or on computer. The post holder should consult the IG Lead if they have any doubt as to the correct management of records with which they work.