Health Care Support Worker

Temple B'nai Abraham; Mountain Ash; On-site; GBP 25,000 - 27,000; Full time

Job summary

A major healthcare provider in Wales is seeking a Band 3 Health Care Support Worker to join their team. The position involves delivering psychologically informed interventions to individuals aged 17 and above, providing both one-on-one and group support. Candidates should have NVQ Level 3 or equivalent and a solid understanding of mental health issues. This full-time permanent role offers a salary range of £25,313 to £26,999 annually.

Benefits

Generous leave

Flexible work schedule

Ongoing learning and development

Qualifications

• Understanding and experience of working with mental health issues.
• Understanding of psychological models.

Responsibilities

• Deliver short‑term psychologically informed psycho‑education.
• Provide support on an individual and group basis.
• Support service users in self-management of their recovery.
• Engage service users in their care.

Skills

Understanding and experience of working with mental health issues

Understanding the principles of psycho‑education

Welsh skills (Level 3/B2 or above)

Education

NVQ Level 3 or equivalent

Job description

Job Summary

An exciting opportunity for a Band 3 Health Care Support Worker has arisen in the Merthyr and Cynon LPMHSS. We are looking for a reliable, motivated and enthusiastic individual to join the team.

The applicant will be expected to demonstrate excellent interpersonal and organisational skills along with the ability to use their own initiative. The post holder will deliver psychologically informed interventions and education both 1:1 and in groups to those aged 17 and above and will support individuals throughout a prescribed structured intervention after they have been assessed in LPMHSS. They will educate individuals on skills that help them manage their own mental health and have a reasonable understanding of psychoeducation and psychological interventions drawn from the principles of CBT, CFT, BSFT, DBT and computer-based CBT.

Main Duties of the Job

Working within the legislative framework of Part One of the Mental Health (Wales) Measure, to improve access to mental health support at a primary care level for people with mild to moderate or severe but stable needs.

The post holder will provide support and guidance to people suffering with mental illness and/or distress, understanding the impact of mental illness on the individual and their family/carers. They will provide support to an allocated group of patients with a range of mild to moderate mental health care needs and assist their recovery, helping them maintain their own community networks.

About Us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily: We listen, learn and improve, we treat everyone with respect, we work together as one team. CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth and access to ongoing learning and development. At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,313 to £26,999 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 110‑ACS293‑1125

Job location: Ysbyty Cwm Cynon / Keir Hardie Health Park, Mountain Ash, CF45 4BZ

Job Responsibilities

• Deliver short‑term psychologically informed psycho‑education to those within the definition of Part 1 of the Welsh Measure as prescribed and supported by the registered practitioner.
• Provide support to service users on an individual and on a group basis within the community / base setting.
• Provide a range of information and support for evidence‑informed, high‑volume, low‑intensity psychological treatments face‑to‑face (both individually, in small‑group contexts and in large‑group contexts, or by telephone or online).
• Support people with common mental health problems in the self‑management of their recovery using guided self‑help.
• Engage service users in their care.
• Deliver psychologically informed interventions and education both 1:1 and in groups to those aged 17 and above.
• Support individuals throughout a prescribed structured intervention after assessment in LPMHSS and educate them on skills to manage mental health.

Person Specification

Essential Qualifications

• NVQ Level 3 or equivalent

Essential Knowledge

• Understanding and experience of working with mental health issues
• Understanding the principles of psycho‑education and the role in supporting people’s recovery

Desirable Knowledge

• Understanding of psychological models
• Welsh skills desirable (Level 3/B2 or above)

Desirable Experience

• Experience working within a group setting and in the community
• Understanding of psychological models
• Experience working within mental health across the age ranges—adult/older adult

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (https://joinctm.wales/). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: criminal records checks for overseas applicants.

Employer Details

Cwm Taf Morgannwg University Health Board

Address: Ysbyty Cwm Cynon / Keir Hardie Health Park, Mountain Ash, CF45 4BZ

Website: https://joinctm.wales/