Health Care Assistant (Mental Health)

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Wales is seeking a compassionate Healthcare Support Worker to join their multidisciplinary team. In this rewarding role, you'll support older patients with mental health conditions, ensuring their dignity and safety while promoting their recovery. Ideal candidates should be dedicated, have strong communication skills, and be ready to work in a collaborative environment.

Benefits

Leading pension

Generous leave

Flexible work

Career growth opportunities

Access to ongoing learning and development

Qualifications

• Passion for helping older people with mental health conditions.
• Ability to maintain accurate records and report observations.
• Skills in developing rapport and maintaining professional boundaries.

Responsibilities

• Welcome service users into the ward.
• Support personal care needs while ensuring safety, privacy, and dignity.
• Observe and report on patients' wellbeing.

Skills

Compassion

Effective communication

Observation skills

Team collaboration

Job description

Are you passionate about making a difference in the lives of older people living with mental health conditions? Do you thrive in a caring, supportive environment where every day brings new opportunities to help others?

We are looking for a compassionate, dedicated Healthcare Support Worker to join our multidisciplinary team on our Older Persons Mental Health Ward. This is a rewarding role where you'll provide essential care and support to patients with conditions such as dementia, depression, and other age-related mental health needs.

What you'll do:

• Welcome service users into the ward
• Develop communication skills in order to convey routine information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events
• Observe and report the effects of all interventions to the Registered Nurse and the multidisciplinary team through individual discussions, team meetings and clinical reviews.
• Maintain accurate and timely records of all contact with service users/ carers/relatives and other clinical contacts.
• Ensure all incidents which may compromise Health and Safety are reported in an appropriate and timely manner.

Main duties of the job

• Support the delivery of a range of interventions required to support service users meeting their personal care needs ensuring safety, privacy and dignity is maintained at all times.
• Observe the safety of service users at all times and if requested account for their whereabouts.
• Assist with safe and supportive levels of engagement of patients deemed to be at risk of self harm
• Demonstrate a positive attitude towards service users' recovery which is based on commitment, hope and optimism.
• Develop rapport based upon a working relationship which maintains appropriate boundaries at all times.
• Work closely with service users to meet the needs and achieve the goals identified in their individual care plans.
• Provide practical support to service users and their carers to meet activities of daily living. Being mindful to promote skill-development and independence as far as possible.
• Forward requests for catering to the catering department
• Weigh patients and complete fluid balance and food charts as required

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our values

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

Benefits

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.