Health care assistant-Band 3-Outpatients Department

Dartford and Gravesham NHS Trust; Sidcup; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare provider in the UK is seeking a Health Care Assistant for the Outpatients Department. The role involves supporting patients with specific needs, offering psychological support, and ensuring positive communication. Applicants should possess an NVQ Level 2/3 in Health & Social Care and demonstrate strong interpersonal skills. This position requires flexibility and commitment to patient care.

Qualifications

• Willingness to complete the 'Care Certificate' within 26 weeks of start date.
• Experience of working with Adults and Children in a care setting.
• Knowledge of Adult and Child Protection.

Responsibilities

• Promote department and Trust positively to patients.
• Liaise with interpreting services for non-English speaking patients.
• Communicate distressing news and provide support.

Skills

Communication with patients with specific needs

Psychological support provision

Conflict resolution

Education

NVQ Level 2/3 in Health & Social Care or equivalent

Good standard of literacy and numeracy

Customer care training

Job description

Health care assistant-Band 3-Outpatients Department

This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.

The post holder will be required to communicate with patients who have specific needs such as mentally ill, physically impaired, young children, elderly patients, very ill patients, non-English speaking, deaf or visually impaired. They will also be required to liaise with interpreting services for non-English speaking and deaf patients.

They will also be required to communicate with patients and their carers/families who are given distressing news such as cancer diagnosis or untreatable serious conditions. The post holder will be required to offer psychological support and liaise with other teams such as palliative care.

The post holder will also be required to communicate about delays in Clinics, avoiding and resolving conflict where possible.

The department, and the Trust as a whole, must be promoted in the most positive manner to the patients and local population at all times.

Main duties of the job

General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities

For a detailed description of the Job roles and responsibilities please see the attached job description.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Job responsibilities

General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities

For a detailed description of the Job roles and responsibilities please see the attached job description.

Person Specification

Education and Training

• Willingness to complete the 'Care Certificate 'within 26 weeks of start date.
• Good standard of literacy and numeracy
• Customer care training
• NVQ Level 2/3 in Health & Social Care (or equivalent)

Experience

• Experience of working with Adults and Children in a care setting
• Knowledge of Ault and Child Protection
• Experience of working as a Health Care Assistant with Adults and Children

Personal Attributes

• Pleasant and kind manner
• Flexible
• Able to work a variety of hours as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dartford and Gravesham NHS Trust

Address

Outpatients Department, Queen Mary's hospital

Outpatients Department, Queen Mary's hospital