Health care assistant-Band 3-Outpatients Department

Dartford & Gravesham NHS Trust; Sidcup; On-site; GBP 29,000 - 38,000; Full time

Job summary

A healthcare provider in Sidcup is looking for an experienced communicator to support patients with diverse needs. The role involves providing psychological support, liaising with interpreting services, and managing conflicts while delivering care. Candidates must possess strong communication skills and experience in similar settings. A commitment to inclusivity and safety in health care is essential. Apply now to join a dedicated healthcare team.

Qualifications

• Experience communicating with mentally ill, physically impaired, or elderly patients.
• Ability to provide psychological support during distressing circumstances.

Responsibilities

• Communicate with patients and their families about distressing news.
• Liaise with other teams such as palliative care.
• Resolve conflicts and communicate about clinic delays.

Skills

Communication with diverse patient needs

Psychological support

Conflict resolution

Job description

Please Note This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.

The post holder will be required to communicate with patients who have specific needs such as mentally ill, physically impaired, young children, elderly patients, very ill patients, non-English speaking, deaf or visually impaired. They will also be required to liaise with interpreting services for non-English speaking and deaf patients.

They will also be required to communicate with patients and their carers/families who are given distressing news such as cancer diagnosis or untreatable serious conditions. The post holder will be required to offer psychological support and liaise with other teams such as palliative care.

The post holder will also be required to communicate about delays in Clinics, avoiding and resolving conflict where possible.

The department, and the Trust as a whole, must be promoted in the most positive manner to the patients and local population at all times.

General responsibilities

Clinical Responsibilities

Managerial responsibilities

Professional responsibilities

Education and development responsibilities

For a detailed description of the Job roles and responsibilities please see the attached job description.

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you’ll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we’ve achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community. We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

For further details / informal visits contact:
Name: Anne Young
Job title: Senior Sister
Email address: [e-mail]
Telephone number: 0203 9107274

Outpatient Sisters- 0203 9107274 or 0203 9107275