Health care assistant-Band 3-Outpatients Department

Dartford & Gravesham NHS Trust; England; On-site; GBP 26,000 - 28,000; Part time

Job summary

A UK health service provider is seeking a part-time Healthcare Assistant to support a diverse patient group in Sidcup. The ideal candidate will have phlebotomy skills, customer care training, and experience in care settings. This role demands a compassionate approach and the ability to work flexible hours. The position offers a competitive salary of £26,240 to £27,928 and requires commitment to completing the Care Certificate within the first 26 weeks.

Qualifications

• Willingness to complete the 'Care Certificate' within 26 weeks of start date.
• Experience of working with Adults and Children in a care setting.

Responsibilities

• Engage with patients requiring various types of support.
• Offer psychological support during distressing communications.
• Liaise with interpreting services for non-English speaking patients.
• Promote trust and department positively to patients.

Skills

Phlebotomy experience/qualification

Good standard of literacy and numeracy

Customer care training

Experience in care setting

Knowledge of Adult and Child Protection

Pleasant and kind manner

Attention to detail

Flexible

Education

NVQ Level 2/3 in Health & Social Care (or equivalent)

Job description

Job Summary

This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered.

Patient Interaction

The post holder will be required to communicate with patients who have specific needs such as mentally ill, physically impaired, young children, elderly patients, very ill patients, non‑English speaking, deaf or visually impaired. They will also be required to liaise with interpreting services for non‑English speaking and deaf patients.

They will also be required to communicate with patients and their carers/families who are given distressing news such as cancer diagnosis or untreatable serious conditions. The post holder will be required to offer psychological support and liaise with other teams such as palliative care.

The post holder will also be required to communicate about delays in Clinics, avoiding and resolving conflict where possible.

The department, and the Trust as a whole, must be promoted in the most positive manner to the patients and local population at all times.

About Us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you’ll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we have achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

As an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all staff are vaccinated against COVID‑19 and annually against Flu, to protect the health and safety of staff and patients. Your commitment will help put the safety and care of patients first and protect you and your colleagues.

Details

Reference number: 252-7161889

Date posted: 10 November 2025

Band: Band 3

Pay scheme: Agenda for change

Salary: £26,240 to £27,928 a year per annum

Contract: Permanent

Working pattern: Part‑time

Job location: Outpatients Department, Queen Mary’s Hospital, Frognal Avenue, Sidcup, Kent, DA14 6LT

Responsibilities

• General responsibilities
• Clinical responsibilities
• Managerial responsibilities
• Professional responsibilities
• Education and development responsibilities

For a detailed description of the job roles and responsibilities please see the attached job description.

Person Specification – Education and Training

Essential

• Willingness to complete the 'Care Certificate' within 26 weeks of start date.
• Good standard of literacy and numeracy.
• Phlebotomy experience/qualification.

Desirable

• Customer care training.
• NVQ Level 2/3 in Health & Social Care (or equivalent).

Essential – Experience

• Experience of working with Adults and Children in a care setting.
• Knowledge of Ault and Child Protection.

Desirable – Experience

• Experience of working as a Health Care Assistant with Adults and Children.
• Outpatient experience.

Essential – Personal Attributes

• Pleasant and kind manner.
• Attention to detail.
• Flexible.
• Able to work a variety of hours as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Employer Details

Employer name: Dartford and Gravesham NHS Trust

Address: Outpatients Department, Queen Mary’s Hospital, Frognal Avenue, Sidcup, Kent, DA14 6LT

Website: https://www.dgt.nhs.uk/working-for-us