Health Care Assistant

Southview Medical Practice; Woking; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Woking seeks a Healthcare Assistant to support the clinical team in delivering patient care. Responsibilities include monitoring health indicators, assisting with clinical procedures, and participating in audits. The ideal candidate should have an NVQ Level 2 or 3 in Health and Social Care and be committed to providing exceptional service to a diverse population. Training will be provided, and experience in a service environment is preferred.

Qualifications

• Experience of working with the general public, preferably in a service environment.
• Knowledge of clinical procedures like phlebotomy and blood pressure monitoring.
• Willingness to undertake mandatory training.

Responsibilities

• Assist the clinical team in patient care.
• Monitor and record health indicators such as blood pressure.
• Participate in audits and quality improvements.

Skills

Communication

Empathy

Attention to detail

Teamwork

Education

NVQ Level 2 or 3 in Health and Social Care

Job description

Workingunder the direct supervision of the Practice Nurse Team & GeneralPractitioners and strictly in accordance with specific practice guidelines andprotocols, the Healthcare Assistant will assist the practice clinical team inthe provision and delivery of prescribed programmes of patient care.

Thepost-holder will:

Applypractice policies, standards and guidance

Discusswith other members of the team how the policies, standards and guidelines willaffect own work

Participatein audit where appropriate.

Main duties of the job

Experience of GeneralPractice desirable but not essential as training will be provided.

Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.

About us

A commitment to support the delivery of the best possibleservice to a diverse population.

Physical dexterity with the confidence to carry out clinicalprocedures (e.g phlebotomy, blood pressure monitoring.

The ability to communicate clearly and effectively with awide range of individuals, both verbally and in writing.

A friendly and approachable manner, with good people skills,showing care and empathy.

The ability to cope with occasional exposure to challengingbehaviour, distressing circumstances or emotional events.

The ability to maintain concentrate for lengthy periods of time.

The ability to work positively as a member of a busy team.

A conscientious approach and the commitment to work in anadaptable and flexible manner.

Willingness and ability to undertake any training requiredto carry out the role effectively and safely; including mandatory and statutorytraining.

The ability to give good and regular attendance.

Job responsibilities

Job Summary:

Workingunder the direct supervision of the Practice Nurse Team & GeneralPractitioners and strictly in accordance with specific practice guidelines andprotocols, the Healthcare Assistant will assist the practice clinical team inthe provision and delivery of prescribed programmes of patient care.

Duties and Responsibilities:

Urinalysis

ECGrecording

Chaperoningduties

Bloodpressure monitoring

Simpledressings

Assistingwith the delivery of Quality & Outcomes Framework

Processingand management of laboratory samples requested by GPs/Nurses

Sterilising,cleansing and maintenance of surgical equipment

Vaccine/coldchain storage, monitoring and recording

Surgicalequipment and vaccine re-stocking and stock rotation

Clearingand re-stocking consulting rooms

Preparingand maintaining environments and equipment before, during and after patientcare interventions including assisting GPs during the performance of minoroperations

Assistingin the assessment and surveillance of patients health and well-being

Undertakingspecific clinical activities for named patients that have been delegated andtaught specifically in relation to that individual

Helpingto raise awareness of health and well-being and how it can be promoted

Assistingwith the collection and collation of data on needs related to health andwell-being

Simpledressing and stitch/clip removal

INRsoftware and capillary testing

24hour BP monitoring

Assistwith coil fittings

Replacingexpired equipment

Training/guidance can be provided for all of the above

Confidentiality:

In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health and othermatters. They do so in confidence andhave the right to expect that staff will respect their privacy and actappropriately

In the performance of the duties outlined in this JobDescription, the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.

Health& Safety:

The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice Health& Safety Policy, to include:

Using personal security systems within the workplace accordingto practice guidelines

Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards

Informing the Practice of their current Hepatitis B status

Equality andDiversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Actingin a way that recognizes the importance of peoples rights, interpreting themin a way that is consistent with practice procedures and policies, and currentlegislation

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues

Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/ProfessionalDevelopment:

Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

Alertother team members to issues of quality and risk

Assessown performance and take accountability for own actions, either directly orunder supervision

Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance

Workeffectively with individuals in other agencies to meet patients needs

Effectivelymanage own time, workload and resources.

Topractice in accordance with agreed standards of care.

Communication:

The post-holder should recognize the importance ofeffective communication within the team and will strive to:

Communicateeffectively with other team members.

Communicateeffectively with patients and carers.

Recognizepeoples needs for alternative methods of communication and respondaccordingly.

Tounderstand and follow the requirements of confidentiality (including DataProtection Act and Freedom of Information Act) and refer on any queries asappropriate.

Participationin practice meetings.

Contributionto the Implementation of Services:

Thepost-holder will:

Applypractice policies, standards and guidance

Discusswith other members of the team how the policies, standards and guidelines willaffect own work

Participatein audit where appropriate.

PERSON SPECIFICATION

Knowledge, trainingand experience

• CareCertificate.
• Experienceof working with the general public, preferably within a service environment.
• Goodadministrative and organisational skills, with the ability to prioritisework.
• Experienceof using computers, with good keyboard skills.

Personal skillsand abilities

A commitment to support the delivery of the best possibleservice to a diverse population.

Physical dexterity with the confidence to carry out clinicalprocedures (e.g phlebotomy, blood pressure monitoring.

The ability to communicate clearly and effectively with awide range of individuals, both verbally and in writing.

A friendly and approachable manner, with good people skills,showing care and empathy.

The ability to cope with occasional exposure to challengingbehaviour, distressing circumstances or emotional events.

The ability to maintain concentrate for lengthy periods of time.

The ability to work positively as a member of a busy team.

A conscientious approach and the commitment to work in anadaptable and flexible manner.

Willingness and ability to undertake any training requiredto carry out the role effectively and safely; including mandatory and statutorytraining.

The ability to give good and regular attendance.

• Knowledge of working in primarycare
• At least 1 years experience
• NVQ Level 2 or 3 in Health andSocial Care (or equivalent)

Person Specification

Qualifications

• Knowledge of working in primary care
• At least 1 years experience
• NVQ Level 2 or 3 in Health and Social Care (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.