Health Care Assistant

Roundwell Medical Centre; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local medical practice in Norwich is seeking an experienced Health Care Assistant to join their friendly team. The role involves supporting patient care, conducting health checks, and maintaining high-quality service. Ideal candidates will have relevant qualifications and experience in healthcare settings, along with strong interpersonal skills and the ability to work effectively in a team. This position offers 37.5 hours per week with ample training opportunities.

Benefits

Five weeks annual leave

Allocated study leave

Qualifications

• Previous experience in a Health Care setting or NHS.
• Knowledge of the Health Care Assistant role.
• Ability to self-motivate and prioritise workload.

Responsibilities

• Assist in patient care and practice-related duties.
• Conduct Long-term Condition Reviews and Health Checks.
• Support the practice team in providing quality primary care.

Skills

Phlebotomy

Attention to detail

Interpersonal skills

Teamwork

Education

NVQ 2 or above in Health Care

GCSE standard in Maths & English

Tools

SystmOne

Job description

We require an experienced, enthusiastic and motivated Health Care Assistant to join our busy friendly team.

The ideal candidate should be able to work well in a team and demonstrate the ability to be proactive in the development of the practice.

Hours of work are 37.50 hours per week with five weeks annual leave and allocated study leave.

Main duties of the job

Duties to include Long Term Condition Reviews, CVD Health Checks, Phlebotomy, ECGs. BP Recording, Dressings and Flu/ Pneumo vaccinations.

About us

We are a highly skilled and experienced practice team and provide a good supportive learning environment.

We are a training practice with GP Registrars, Physician Associates and Medical Students.

We offer high quality healthcare services to our growing population, based in our large premises built premises.

We have a good skill mix with GPs, Physician's Associate, Clinical Pharmacists, Pharmacy Technicians, Practice Nurses and Health Care Assistants.

Job responsibilities

HEALTH CARE ASSISTANT

REPORTS TO: Business Manager /GPPartners

HOURS: 37.5 hours per week

Job summary

To assist in patient care and practice related duties working under the direct supervision of the GPs / Practice Nurses and strictly in accordance with specific Practice guidelines and protocols. The Health Care Assistant will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.

The Health Care Assistant will be required to support the practice team in providing high quality primary care services to the patients registered with the Practice. The Health Care Assistant needs to practice in a safe and confident manner, respecting the principles of health, safety, infection control and security at all times.

The Health Care Assistant will be required to attend all appropriate updates and refresher courses within the timeframes specified for the clinical tasks in question. This will take into account any new or amended policies, protocols and procedures relating to any aspect of clinical practice.

Job Responsibilities

Long term condition reviews

ECG recording

Blood Pressure Recording

Urinalysis

Height and Weight measurement

INRs

Application of basic dressings (under direction of Practice Nurse)

Chaperoning duties

Processing and management of laboratory samples as requested by the GPs.

Vaccine / cold chain storage, monitoring and recording.

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations.

Undertake specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual.

Helping raise awareness of health and well being and how it can be promoted.

Undertake administrative support as required.

Assisting with the collation of data on needs related to health and well being.

Any ad-hoc task as delegated by the GP Partners, within level of competencies.

Diabetic Foot checks (desirable).

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have their right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

• GCSE standard
• Good numeracy and literacy skills (Maths & English GCSE A to C)
• NVQ 2 or above in Health Care

Experience

• Previous experience in a Health Care setting / NHS
• Knowledge and understanding of the Health Care Assistant Role
• Ability to self-motivate, organise and prioritise own workload
• Good interpersonal skills and the ability to communicate with a diverse range of people
• Aware of accountability within role
• Excellent organisational skills
• Working knowledge of IT systems and the ability to use email / internet
• Use of SystmOne

Skills

• Clinical skills - Phlebotomy
• Accuracy and attention to detail
• Keyboard and computer skills
• Able to work as part of team

Personal Attributes

• Understanding, Acceptance and Adherence of the need for strict confidentiality
• Confident and able to work under pressure
• Enthusiastic and self-motivated
• Able to work in a changing environment
• Conscientious and committed
• Pleasant and articulate
• Sense of humour
• Own transport and full driving licence
• Flexibility around working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Operations Manager (Services / Facilities)