Health Care Assistant

The Clarkson Surgery; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local healthcare provider in Cambridgeshire is seeking a qualified Healthcare Assistant to join their Clinical Team. The role entails assisting with patient care duties, conducting health checks, and supporting the nursing team. Ideal candidates should possess an NVQ level 3 qualification and experience in a busy GP setting. This position offers a stable work schedule of 35 hours per week, Monday to Friday, and the opportunity to make a difference in patients' lives.

Benefits

Free onsite parking

Employee Assistance Programme

Staff room for breaks

Qualifications

• Must have NVQ level 3 qualification as a Healthcare Assistant.
• Experience working in a GP Surgery is essential.
• Able to communicate effectively with patients and team members.

Responsibilities

• Assist medical/nursing colleagues in patient care.
• Perform new patient health checks and ECG recordings.
• Support the nursing team and work collaboratively.

Skills

Excellent communication skills

Ability to work autonomously

Ability to manage competing priorities

Experience in a busy GP Surgery

Education

NVQ level 3 Healthcare Assistant

GCSE or equivalent A to C in English and Maths

Tools

SystmOne

MS Word

Excel

Job description

If you havea strong passion for providing compassionate care to patients and a desire topositively impact individuals lives then Clarkson Surgery are looking for youas we have an exciting opportunity for an NVQ3 qualified Health Care Assistant (HCA) tojoin our Clinical Team. Our new colleague will work 35 hours per week -8am-4pm Mon-Fri (with one hr unpaid break).

We arelooking for an enthusiastic, flexible, dedicated and highly motivatedindividual to join our forward thinking team at Clarkson Surgery.

We are afriendly patient focussed practice serving our local community. Our list sizeis approximately 9,500 patients. Our Practice team comprises of GPs, clinicaland nurse practitioners, practice nurses, health care assistants, a pharmacistteam, physiotherapists, care co-ordinator, social prescribers and mental healthsupport along with our reception, admin and dispensary teams.

We are looking to develop our patient services further and hope our new colleague can help us do this.

Main duties of the job

Working under the indirect supervision of the Nurse Team Lead and in accordance with specific practice guidelines and protocols, the Healthcare Assistant will perform a wide range of clinical and administrative tasks to support our Practice team.

Assist medical/nursing colleagues in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

Job duties and responsibilities:

• New patient health checks
• ECG recording
• Assisting chronic disease clinics
• Processing and management of laboratory samples
• Vaccine/cold chain storage, monitoring and recording
• Monitoring and ensuring appropriate stock levels of clinical supplies
• Assisting in the assessment and surveillance of patients health and well-being
• Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
• Helping to raise awareness of health and well-being and how it can be promoted
• Recording of height, weight, BMI, BP etc.
• To support the nursing team & work collaboratively to provide a holistic service to patients
• To make a positive difference to the lives of our patients through every interaction.

About us

The role of the HCA is an essential part of our Practice team. You will be working alongside our friendly and patient focused clinical, admin and management teams providing an important support function and deliver the best care to our patients.

You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

Weare proud of what we do and strive to demonstrate our values of Caring,Respect, Quality and Teamwork in everything we do -do you share these values and are who we are lookingfor?

We have a great team @ Clarkson who are excited about a new colleague joining us in our quest to provide a consistent, high level, proactive service to our patients. You will be part of our Nursing team consisting of 3 nurses and 2 HCA's.

We all see and have access to our 3 Partners daily which enables everyone to feel involved in the organisation.

We have free onsite parking, a staff room for breaks and an Employee Assistance Programme.

This is a great opportunity for someone who wants to make a positive difference to patient's lives everyday.

Come and join us.

Job responsibilities

JOB DESCRIPTION

JOB TITLE: HEALTHCARE ASSISTANT

REPORTS TO: NURSE TEAM LEAD

ACCOUNTABLE TO: GP Partners - clinically

Job Summary:

Working under the indirect supervision of the Nurse Team Lead and in accordance with specific practice guidelines and protocols, the Healthcare Assistant will:

Assist medical/nursing colleagues in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

Act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team. To actively participate in health promotion for patients and their families.

Job duties and responsibilities:

• New patient health checks
• ECG recording
• Assisting chronic disease clinics
• Processing and management of laboratory samples requested by GPs/Nurses
• Vaccine/cold chain storage, monitoring and recording
• Ensuring appropriate surgical equipment and stock required for minor ops
• Monitoring and ensuring appropriate stock levels of clinical supplies
• Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations
• Assisting in the assessment and surveillance of patients health and well-being
• Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
• Helping to raise awareness of health and well-being and how it can be promoted
• Assisting with the collection and collation of data on needs related to health and well-being
• Recording of height, weight, BMI, BP etc.
• Dressings as required
• To support the nursing team and work collaboratively to provide an holistic service to patients

Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample:

• Collection of samples of blood in accordance with training and procedures
• Ensuring samples are stored in appropriate containers
• Accurate, legible labelling of all samples to confirm patient identity
• Checking patient identification against GP/Nurse request and confirming with patient whenever possible
• Recording collection of blood sample in patient record in accordance with practice procedure
• Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.
• Ensuring that anomalies are reported to a senior member of staff
• Notifying the Clinician of any significant patient issues
• Liaising with and assisting members of the administrative team
• Use of ICE system

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Any other duties as deemed required and reasonable.

Person Specification

Qualifications

• Qualified to NVQ level 3 Healthcare Assistant
• Committed to professional development
• GCSE or equivalent A to C in English and Maths
• Experience of working in a busy GP Surgery as a Healthcare Assistant
• Ability to work autonomously and as part of a team
• Ability to manage competing priorities and work under pressure
• Ability to deal with challenging situations in an appropriate manner.
• Ability to initiate, sustain and evaluate change
• Excellent communication skills - including verbal, written, face to face and active listening skills
• Ability to quickly learn, understand and use other Practice systems.
• Working experience of using computers - MS Word, Excell, emails etc.
• Use of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.