Health & Wellbeing Coach

North West Surrey Integrated Care Services; Chertsey; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A health care organization in Surrey is seeking a compassionate Health and Wellbeing Coach to join their team. You will support patients in improving their health through personalized coaching and collaboration with a multidisciplinary team. This hybrid role allows both in-person and remote work, ensuring flexibility. Ideal candidates will have previous experience in health coaching and excellent interpersonal skills to effectively support and motivate individuals towards achieving their health and wellness goals.

Benefits

Flexible working hours

Supportive team environment

Opportunity for ongoing training

Qualifications

• At least two years experience delivering face-to-face support.
• Experience in a person-centred approach.
• Knowledge of health determinants and lifestyle impacts.

Responsibilities

• Deliver one-to-one health coaching using a person-centred approach.
• Support patients to set and achieve personalized health goals.
• Work with multidisciplinary teams to ensure coordinated care.

Skills

Interpersonal skills

Listening skills

Time management skills

Organizational skills

Emotional resilience

Education

Health coaching training

Motivational interviewing qualification

Tools

Microsoft Office

Job description

Health and Wellbeing Coach

The closing date is 02 February 2026.

We are looking for a motivated and compassionate Health and Wellbeing Coach to join our Primary Care Network (PCN) team in North West Surrey. You will work with patients to support them in improving their health and wellbeing through personalised, non‑judgemental coaching approaches.

You will manage a caseload of patients, helping them to identify goals, build confidence, and develop the skills needed to better manage their health and live independently. You will work closely with GPs, the multidisciplinary team and social prescribing services to ensure coordinated, holistic care.

Work may be full time or part time. The role is hybrid, with expectation to hold face‑to‑face clinics at one of the GP sites from the PCNs involved in this pilot. Some clinics will be telephone clinics and done from home.

Main duties of the job

• Deliver one‑to‑one health coaching using a person‑centred approach.
• Support patients to set and achieve personalised health and wellbeing goals.
• Identify patients who would benefit from health coaching via MDT and IT systems.
• Work in partnership with social prescribing services and community organisations.
• Encourage self‑management, behaviour change and shared decision‑making.
• Maintain accurate records and manage risk appropriately.

Job responsibilities

• Manage and prioritise a caseload in accordance with the health and wellbeing needs of the local PCN population using a non‑judgemental, communication‑focused approach.
• Refer patients back to other health professionals within the PCN when appropriate.
• Utilise existing IT and MDT channels to screen patients, aiming to identify those who would benefit most from coaching.
• Provide personalised support to individuals, families, and carers, empowering them to manage their own health and wellbeing and live independently through coaching and motivational support.
• Facilitate self‑management education and peer‑support interventions.
• Support patients to set and attain meaningful goals, encouraging proactive prevention of further illness.
• Partner with the social prescribing service to connect patients to community‑based activities that increase self‑management and healthy behaviours.
• Help patients develop knowledge, skills and confidence to engage with healthcare and participate in shared decision‑making conversations.
• Explore and support access to a personal health budget where appropriate.
• Develop collaborative relationships with health, social care and community providers to holistically support patients and reduce local health inequalities.
• Provide education and expertise to PCN staff, raising awareness of shared decision‑making and decision‑support tools.
• Co‑operate with a GP supervisor and a health coaching mentor for regular supervision.

About Us

North West Surrey Integrated Care Services (NICS) is part of the NHS, dedicated to providing innovative GP‑led primary care services in Surrey.

Our Vision

To support our practices and patients by being a lead provider of innovative, responsive and high‑quality GP‑linked primary care services in North West Surrey, delivering equitable access to primary care services and improving the healthcare of our population.

Our Mission

To support our practices and their patients by providing high quality, responsive and compassionate health care services. We do this by working collaboratively with our practices and other health providers across Surrey.

Our Values

Our values guide our responsibilities and interactions with patients and others: working together for patients, commitment to quality of care, ensuring everyone counts and improving lives.

Person Specification

Knowledge and Understanding

• Knowledge of the wider determinants of health, including social, economic and environmental factors.
• Understanding of how lifestyle behaviours impact health and long‑term conditions.
• Knowledge of confidentiality principles and how they apply to handling patient information.
• Understanding of personalisation, health coaching and the skills required to support self‑care.

Experience

• At least two years experience delivering face‑to‑face support in a related environment.
• Experience adopting a person‑centred approach and empowering people to make informed choices.
• Formal individual and group coaching supervision from a suitably qualified or experienced individual.
• Experience partnering with Social Prescribing Link Workers or services to support people not yet ready for full social prescribing.
• Experience supporting people with long‑term health conditions to make lifestyle changes.

Qualifications

• Completed health coaching training covering topics outlined in the NHS England and NHS Improvement Implementation and Quality Summary Guide, delivered by a training organisation listed by the Personalised Care Institute.
• Motivational interviewing, behaviour change, or health coaching qualification, or willingness to undertake training.

Personal Qualities and Skills

• Good ability to use Microsoft Office and online client monitoring systems.
• Ability to use coaching skills to support and motivate people with diverse health and wellbeing needs.
• Strong interpersonal, listening and rapport‑building skills.
• Excellent verbal and written communication skills, able to develop relationships with stakeholders.
• Excellent organisational, planning and time‑management skills.
• Capacity to work unsupervised to meet targets and deadlines.
• Risk assessment and management skills in patient work.
• Demonstrated personal accountability, emotional resilience and ability to work under pressure.
• Commitment to equality, diversity and continuous professional development.
• Ability to collect and record data for monitoring key performance indicators.
• Commitment to working in deprived communities and reducing health inequalities.

Other

• Flexible working hours and various settings.
• Vehicle access for travel.
• Fluency in languages other than English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous convictions.

Employer name

North West Surrey Integrated Care Services