Head Waiter/Waitress

Public House Head Office; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A high-end restaurant in West London is seeking an experienced Head Waiter/Waitress to join their team. The ideal candidate will have a positive attitude and excellent communication skills, ensuring guests feel welcome and satisfied. Responsibilities include greeting guests, providing menu assistance, and working collaboratively with the kitchen and bar staff. This role offers competitive pay of up to £17.50 per hour and numerous benefits, including discounts and career progression opportunities.

Benefits

50% off food and drink

Health and wellbeing support

Wage stream access

Delicious staff meals

Career progression opportunities

Qualifications

• Previous experience as a Head Waiter/Waitress or supervisor role is ideal.
• Positive attitude with the ability to work collaboratively.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Greet guests warmly and assist with menu choices.
• Provide recommendations and answer customer queries about menu items.
• Check on guests during their meal to ensure satisfaction.
• Work closely with kitchen and bar staff for efficient service.

Skills

Customer service

Communication

Team collaboration

Teamwork

Fast-paced environment

Job description

Overview

We're looking forexperienced, customer-focused Head Waiter / Waitress to join ourwaiting teamfor a high-end neighbourhood restaurant in West London

Ifyou'repassionate about hospitality and seeking an opportunity to thrive in a dynamic environment,we’dlove to hear from you!

Salary and benefits

• Salary - Earn up to £17.50 per hour including Service charge
• 50% off food and drink in our pubs for a table of up to 4 people
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefitsplatform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
• 24 / 7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
• Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.

What you’ll be doing (Front of House)

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Food & drink knowledge: Have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
• Collaborative teamwork: Work closely with kitchen staff, bartenders and other team members to ensure an efficient service.

About you

• Ideally have previous experience as a Head waiter / waitress or supervisor role.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.
• Previous experience in a high-end and high-volume establishment is highly advantageous

Additional

Click apply and we'll take it from there!

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