Head Waiter / Waitress

Caprice Holdings; Greater London; On-site; GBP 23,419 - 24,108; Full time

Benefits offered by this job

30% Dining discount

Access to financial coaching

Enhanced maternity & paternity leave

Cycle to work scheme

Employee Assistance Programme

Structured pension scheme

Job summary

Caprice Holdings is seeking a dedicated Head Waiter for Scott's Richmond, an exquisite dining destination in Greater London. In this role, you'll oversee daily operations and ensure high service standards while mentoring waitstaff and managing guest experiences.

The ideal candidate will have proven experience in a similar role, with strong leadership and organizational skills. We offer an hourly salary of £17 – £17.5, along with benefits including dining discounts and medical insurance.

Qualifications

• Proven experience as a Head Waiter or similar front-of-house role.
• Strong organizational, communication, and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the dining area.
• Supervise and mentor waitstaff.
• Handle guest inquiries and concerns professionally.
• Organize and execute private events.
• Monitor reservation systems and guest flow.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Tools

Reservation systems

Job description

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant.

Key Responsibilities

• Oversee the day-to-day operations of the dining area, ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s.
• Access to early pay, savings tools & financial coaching via Stream.
• Enhanced maternity & paternity leave.
• Cycle to work scheme and refer-a-friend bonuses up to £1,000.
• English language classes, length of service awards & employee recognition bonuses.
• Private medical and life insurance for senior leaders, life insurance for head office employees.
• Employee Assistance Programme.
• Plus, a structured pension scheme with employer contributions.

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Experience: Required

Employment: Full-time

Schedule: full flexibility required

Salary: £17 – £17.5 hourly

Benefits: £12.76 plus tronc