Head Waiter / Waitress

The Stafford London; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A historic five-star hotel in London is looking for a guest-oriented individual to provide excellent service and enhance guest experiences. In this role, you'll assist with food and drink service, assess customer needs, and promote menu items with your knowledge. Ideal candidates have a passion for hospitality, strong communication skills, and a willingness to learn. If you thrive in a busy environment and love working with people, this is the perfect opportunity for you.

Benefits

Training and development opportunities

Work in a vibrant location near iconic landmarks

Qualifications

• Passion for delivering excellent guest service.
• Strong communication skills and ability to work under pressure.
• Eagerness to learn and open to training and development.

Responsibilities

• Providing an excellent guest service experience.
• Food and Drinks service.
• Assessing a customer’s needs and making recommendations.
• Assisting the team to ensure efficient service.
• Being a hands-on communicator.
• Passion for food, wine, and spirits.
• Setting up and packing down the bar & terrace.

Skills

Guest service

Communication skills

Knowledge of food and beverages

Eagerness to learn

Positive attitude

Job description

Overview

Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.

When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide.

If you have a passion for hospitality, the drive to deliver only the best res ults, a keen eye for detail and first class service skills then this may be the place for you.

About the Role

We are seeking a charming, energetic, guest orientated individual who is passionate about delivering excellent guest experiences by being intuitive and proactive about our guests’ needs.

Duties

• Providing an excellent guest service experience
• Food and Drinks service
• Assessing a customer’s needs and making appropriate recommendations
• Assisting the team to ensure an efficient service is provided to our guests
• Being an excellent communicator and take a hands-on approach to your role
• A real passion for food, wine, and spirits - enabling you to up sell and promote the items by your personal knowledge from the menu
• Keep a cool head under pressure
• Be keen to attend training sessions provided by management to develop their skills
• Set up and pack down of the bar & terrace

Qualities we admire

• A passion for 5
• guest service
• Eager to learn & open to training and development
• A positive attitude
• Forward-thinking
• Strives to deliver excellent service
• Great with people

Sound like you? Simply apply, and we will contact you!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage