Head Waiter / Waitress

Well founded group; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent restaurant group in London is seeking enthusiastic individuals for the role of Head Waiters & Waitresses. The position offers an opportunity to provide excellent service, ensuring a memorable dining experience. Ideal candidates will have great communication skills and attention to detail, with previous hospitality experience preferred. This is a full-time, permanent role with competitive pay and opportunities for advancement.

Benefits

Competitive hourly wage

Employee meal discounts

Opportunities for advancement and growth

28 days of holiday

Qualifications

• Previous experience in the food and beverage industry is preferred.
• Flexibility to work evenings, weekends, and holidays.
• Hospitality: 2 years (preferred), Restaurant: 2 years (preferred).

Responsibilities

• Greet guests warmly and escort them to their tables.
• Take food and beverage orders accurately and promptly.
• Serve food and beverages to guests in a courteous and efficient manner.
• Check in with guests to ensure satisfaction with each food course and beverages.
• Process payments and operate the EPOS system effectively.

Skills

Excellent guest service skills

Strong communication skills

Ability to work in a fast-paced environment

Attention to detail

Ability to work well in a team

Job description

We are seeking enthusiastic and guest-oriented individuals to join our team as Head Waiters & Waitresses at our Soho Restaurant. As a waiter/waitress, you will play a key role in providing excellent service to our guests, ensuring they have a memorable dining experience.

Responsibilities

• Greet guests warmly and escort them to their tables.
• Explain menus to guests, answer questions, and make recommendations.
• Take food and beverage orders accurately and promptly.
• Relay orders to the kitchen staff and ensure all items are served on time.
• Serve food and beverages to guests in a courteous and efficient manner.
• Check in with guests to ensure satisfaction with each food course and beverages.
• Clear tables and ensure they are set up properly for the next guests.
• Process payments and operate the EPOS system effectively.
• Collaborate with other restaurant staff to ensure a seamless dining experience for guests.
• Adhere to all food safety and sanitation procedures.

Requirements

• Previous experience in the food and beverage industry is preferred but not required.
• Excellent guest service skills.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Ability to work well in a team.
• Flexibility to work evenings, weekends, and holidays.
• Hospitality: 2 years (preferred).
• Restaurant: 2 years (preferred).

Reporting

• Reports to the Management.
• Adheres to all company rules, regulations, and procedures.
• Ensures all legal and health and safety requirements are adhered to.
• Communicates any potential problems to the duty manager.
• Performs any task pertinent to the operation as directed by the management.
• Knows and pro-actively works toward sales mix and cover targets for the business.
• Focuses completely on achievement of all O.U.R.E.T.H.O.S requirements.

Physical Demands

• Ability to stand and walk for extended periods.
• Ability to lift and carry trays.
• Ability to bend, stoop, and reach.

Benefits

• Competitive hourly wage.
• Employee meal discounts.
• Opportunities for advancement and growth within the company.
• 28 days of holiday.

Job Details

• Job Types: Full-time, Permanent.
• Pay: £15-£17 per hour.
• Expected Hours: 10–45 per week.
• Additional Pay: Tips.
• Benefits: Company pension, Discounted or free food, Employee mentoring programme.
• Schedule: 10 hour shift, 8 hour shift, Holidays, Night shift, Weekend availability.
• Experience: Hospitality: 2 years (preferred), Restaurant: 2 years (preferred).
• Work Location: In person.

About Well founded group:
Temper is a renowned restaurant group in London, celebrated for its unique approach to cooking, centered around live-fire and wood-fired grilling. The concept focuses on bold, flavorful dishes, with an emphasis on ethically sourced meat.