Head Waiter / Waitress

Fallow; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A modern British cuisine restaurant in London seeks a Head Waiter/Waitress to lead the front-of-house team, ensuring exceptional service and mentoring staff. The ideal candidate has experience in a high-paced environment, a passion for hospitality, and strong leadership skills. Benefits include a competitive salary, career progression, and various employee discounts.

Benefits

Competitive salary

Career progression

Continuous Learning and Development

Wellbeing initiatives

Reward and recognition schemes

Free welcome lunch

50% restaurant discounts

25% Friends and Family discounts

50% discount on company retail

Sabbaticals

Staff meal during your shift

Qualifications

• Proven experience as a Head Waiter or senior front-of-house role in a high-quality, fast-paced restaurant.
• Passion for hospitality, food, sustainability, and delivering outstanding guest experiences.
• Strong leadership, communication, and interpersonal skills.
• Attention to detail, problem-solving ability, and the capacity to thrive under pressure.

Responsibilities

• Oversee and support the front-of-house team to maintain outstanding service standards.
• Provide warm, attentive, and knowledgeable service, ensuring guests feel valued.
• Guide guests through the food and drink menus with expert recommendations and pairings.
• Coordinate with the kitchen and bar teams to ensure smooth communication and timely service.

Skills

Leadership

Communication

Attention to detail

Problem-solving

Job description

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce.

As a Head Waiter/Waitress at Roe, you will play a key leadership role in delivering an exceptional dining experience, ensuring seamless service, and mentoring the front-of-house team. With a deep understanding of our menu, service standards, and guest expectations, you will lead by example to create a warm, professional, and memorable experience for every guest.

Key Responsibilities:

• Oversee and support the front-of-house team to maintain outstanding service standards.
• Provide warm, attentive, and knowledgeable service, ensuring guests feel valued.
• Guide guests through the food and drink menus with expert recommendations and pairings.
• Coordinate with the kitchen and bar teams to ensure smooth communication and timely service.
• Maintain high levels of organization, cleanliness, and adherence to health and safety regulations.
• Assist in training and mentoring junior team members, fostering a culture of excellence.
• Handle guest inquiries, requests, and concerns with professionalism, ensuring swift resolution.
• Support management with service operations, including opening and closing procedures.

About You:

• Proven experience as a Head Waiter or senior front-of-house role in a high-quality, fast-paced restaurant.
• Passion for hospitality, food, sustainability, and delivering outstanding guest experiences.
• Strong leadership, communication, and interpersonal skills.
• Attention to detail, problem-solving ability, and the capacity to thrive under pressure.
• A proactive, team-oriented attitude with a commitment to continuous improvement.

The Benefits:

• Competitive salary.
• Career progression.
• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Wellbeing initiatives.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• No structured uniform, celebrate your individuality.
• Staff meal during your shift.
• Holiday increment with length of service.
• Enhanced parental leave.
• Sabbaticals.
• Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £14 – £16 hourly

About Fallow: Modern British style cuisine