Head Waiter/ress - Brooklands (Maternity Cover)

The Hongkong and Shanghai Hotels, Limited; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel in London is looking for an experienced Head Waiter/ress. The successful candidate will be responsible for delivering high-level service in a fine dining setting, supervising staff, and ensuring guest satisfaction through excellent culinary experiences. Ideal candidates should have strong knowledge of British cuisine, experience in luxury hotels, and excellent communication skills.

Benefits

Market-leading remuneration

Service charges

Attractive benefits

Qualifications

• Experience in a similar role in fine dining or luxury hotels.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Promote the restaurant as a culinary destination.
• Ensure adherence to service standards and train the team.
• Maintain the condition of facilities and equipment.
• Supervise and guide the team during service.

Skills

Knowledge of British cuisine and food trends

Excellent communication skills

Time management

Flexibility and adaptability

Education

Culinary qualifications or certifications

Job description

The Peninsula London is pleased to announce we are seeking a Head Waiter/ress to join the team within the fine dining restaurant, reporting to the Assistant Restaurant Managers and responsible for a team of Chef de Rang and Commis Waiters to deliver high levels of service.

Brooklands restaurant will offer contemporary European cuisine from Michelin-starred Chef Director, Claude Bosi, widely considered to be one of Britain's leading culinary lights – as well as top-flight libations and cigars – in a collection of distinctive spaces inspired by the classic eras of British aviation and motorsport.

The venue, designed by London architects Archer Humphryes, comprises a sleek main dining room with a sweeping outdoor terrace with enchanting panoramic views across London’s skyline taking in iconic landmarks like St Pauls and the City, the London Eye, and Battersea as well as over three Royal Parks (Hyde Park, Green Park, and St James’ Park).

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charges, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through friendly, yet unobtrusive service with a passion for excellence.
• Understand and ensure the team also follow the sequence of service standards.
• Understand the menus and all food and beverage items ordered, including ingredients, methods of preparation, and appropriate style of service.
• Ensure usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment.
• Utilize the POS system and train all colleagues accordingly and as required.
• Observe and maintain the daily condition of all physical facilities and equipment in the restaurant, and public area and make recommendations for corrections and improvement as needed.
• Supervising, and guiding a team and assisting management with day-to-day service.

General Requirements

• Good knowledge of British cuisine and food and beverage trends. Additionally, understand good wine and service within a fine dining restaurant.
• Experience of a similar role in a fine dining restaurant or luxury 5* hotel.
• Previous relevant culinary qualifications or certifications.
• Excellent team and time management and organizational skills, highly adaptable, naturally positive.
• Good communication skills, flexibility, and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly.