Head Waiter - Coworth Park

Coworth Park; Sunninghill; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in the United Kingdom seeks a Head Waiter to ensure a 5-star experience for guests. Responsibilities include delivering exceptional service, managing events, and addressing guest needs creatively. Ideal candidates will have excellent communication skills and a strong customer service ethic. The role offers an employee bonus scheme, training and development opportunities, and a vibrant workplace culture. Join us to become a vital part of our commitment to exceptional hospitality.

Benefits

Employee bonus scheme

Complimentary stays across Dorchester Collection Hotels

50% F&B discount

Vibrant social events

Enhanced family leave entitlements

Competitive private pension scheme

Apprenticeship and development opportunities

Up to £1,000 bonus for referrals

Immediate wellbeing advice access

Qualifications

• Strong communication skills to ensure efficient operation.
• Ability to deliver a top-tier 5-star experience.
• Flexibility and creativity in addressing guest needs.

Responsibilities

• Deliver the ultimate 5-star experience for guests.
• Assist with events, greet guests, and manage menu knowledge.
• Handle challenges creatively to fulfill guest requests.

Skills

Great communication skills

Strong customer-service ethic

Ability to handle special requests

Job description

Join us as a Head Waiter at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Food & Beverage Supervisor you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

• Employee bonus scheme and excellent service charge
• Complimentary stays, including breakfast, across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant social events that bring employees together, including a Winter ball
• Amazing benefits such as discounts in various high‑street and online shops, enhanced family leave entitlements, and a competitive private pension scheme
• Apprenticeship, training and development opportunities
• Up to £1,000 bonus when you recommend a friend
• Access to immediate wellbeing advice, because we care about our employees

What you’ll do

• You will be responsible for delivering the ultimate 5‑star experience, ensuring that all guest needs are fulfilled during their day. This will include running events, greeting guests, menu knowledge and assisting management to ensure our guests receive nothing but the best experience.
• You’ll also show flexibility and creativity in dealing with our guests’ special requests and in handling challenges that may arise during the day.

What you’ll bring

• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Head Waiter you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer‑service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail].