Head Therapist

Harbour Hotels; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel chain is seeking a Head Spa Therapist in Guildford to oversee a team of therapists and deliver exceptional spa treatments. This role requires NVQ Level 2 & 3 qualifications, a passion for customer service, and supervisory experience. The ideal candidate will be knowledgeable in various treatments and eager to develop their career within a progressive company. Attractive perks include discounts on treatments and meals while on duty.

Benefits

Discounted room rates

Discounts on treatments

25% discount on food and drink

Mental health support

24/7 GP services

Group Life Cover

Meals included

Career development opportunities

Qualifications

• NVQ Level 2 & 3 qualifications required.
• Supervisory experience preferred.
• Experience with TEMPLE SPA and ELEMIS products is a distinct advantage.

Responsibilities

• Supervise and lead a team of therapists.
• Consult with clients to understand their personal needs.
• Maximise revenue through careful diary management.

Skills

Supervisory experience

Customer service

Knowledge of spa treatments

Reception experience

Education

NVQ Level 2 & 3

Tools

TEMPLE SPA

ELEMIS

Job description

The role

The role…

We have a superb opportunity for a Head Spa Therapist with a passion to deliver consistent exceptional service who wishes to develop their career within a progressive company. This role involves supervising and leading a team of therapist on shifts. Supervisory experience is preferred.

Ideally, you will be NVQ Level 2 & 3 qualified and TEMPLE SPA and ELEMIS training and experience would be a distinct advantage.

As Head Spa Therapist you will be required to carry out a variety of treatments including massage, you will be knowledgeable, friendly and committed to ensuring that every guest's visit to the Spa is one to remember.

You’ll consult each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments. You’ll also be supporting your manager to maximise revenue through careful diary management and proactive selling.

Advantage of reception experience and willing to do reception shifts as and when required.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. Guildford Harbour Hotel and Spa, has a prime position in the heart of the town, and is Guildford most centrally located hotel, perfect for business or leisure.

This 183 bedroom hotel features two stylish restaurants. Harbour Hotels signature and award winning seafood restaurant, The Jetty and HarBAR, all day dining at it’s best. You’ll also find the vibrant Long bar and Long Bar Late serving and array of delicious cocktails, wines, spirits and beer as well as tasty lite bites. Perfect for that impromptu after work drink or night out. When the sun is shining head outside for a spot of alfresco dining on the terrace. This luxury 4

• hotel, is also home to a state of the art gym and indulgent HarSPA, offering an array of treatments and spa day experiences.

Guildford has been voted the ‘luxury shopping capital of the UK’ and the hotel is located in the center of the city, moments from its cobbled high-street, boasting an array of designer and boutique shops. Guildford Cathedral, Guildford House Gallery, the historic Guildhall and Guildford Castle, offering beautiful 360 degree panoramic views of the surrounding countryside, are also on its doorstep, with enough to keep you busy for the entirety of your trip.

Guildford Harbour Hotel and Spa combines luxury and comfort with style, making it the ideal choice for corporate guests, or a relaxing few days away.

What’s in it for you…

Discounts

• Discounted room rates for all Crew, across all Harbour Hotels
• Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
• Enjoy 25% discount on food and drink in our 16 buzzy bars and destination restaurants

Health & Wellbeing

• Mental health and wellbeing support, for you and your immediate family
• 24 / 7 GP services, for you and your immediate family
• Bespoke nutrition & fitness advice for all Crew
• Group Life Cover

Reward & Recognition

• Group and hotel based incentive schemes
• Opportunity to attend our annual black tie Harbour Heroes awards

Development

• Excellent progression opportunities within Harbour Hotels
• Individual and bespoke career and progression pathways
• Unique on-the-job training and development with an opportunity for internal promotions within the group

The usual bits

• Meals included whilst on duty
• Competitive salary across all roles
• Sophisticated & unique uniforms designed for Harbour Hotels