Head Steward

Aramark; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality firm in the UK is seeking a Head Steward to supervise and support the team at DST Leconfield Officers Mess. The role involves ensuring quality service in catering operations, managing customer relationships, and training staff. Candidates should have experience in the catering industry and managing teams. This full-time role offers a pay rate of £12.50 per hour and various employee benefits, including discounts and career development opportunities.

Benefits

Discounted meals on shift

Free on-site parking

Access to Employee Benefits app

Life assurance and pension contributions

Generous holiday entitlement

Apprenticeship schemes

Qualifications

• Basic knowledge of health and safety and food safety requirements.
• Experience of working within the catering industry.
• Prior experience of managing direct reports.

Responsibilities

• Supervising the team for quality laundry, accommodation, and janitorial services.
• Receiving and dealing with customer complaints and queries.
• Training new team members on procedures and brand standards.
• Ensuring cleaning standards and safety procedures are adhered to.
• Championing excellent customer service.

Skills

Basic knowledge of health and safety

Experience in catering industry

Prior experience managing direct reports

Proficient in MS Office (Word, Excel, Outlook)

Job description

pursue what matters

Aramark UK are currently recruiting a Head Steward to join our team working at DST Leconfield Officers Mess, HU17 7LX.

You will be responsible for supervising the team in the provision of quality laundry, accommodation, mess‑room, and janitorial services, always adhering to health and safety.

Aramark UK are making a work life balance achievable whilst still working in hospitality, cultivating your culinary career with a world leading organisation. Aramark provides world‑class contract catering services to our extensive list of clients across the UK, including Defence and Judicial, private industry and Education. We are lucky to have some of the best Culinary and Catering talent that the UK has to offer working within our teams.

To be eligible for this role, due to the sector requirements: you must have been a UK resident for the past 3 years and have legal right to work in the UK and be able to pass full security vetting and DBS checks.

What we offer:

• This is a full‑time position, 35 hours per week, (shift pattern, 5 days over 7 including weekends). Shifts range between 06:00 and 20:00, leaving your evenings free – a rarity when you work within hospitality. There will be a requirement for a few later nights throughout the year to support functions on‑site.
• The pay rate is £12.50/hour.
• Discounted meals on shift, and free on‑site parking.
• You will have access to our Employee Benefits app – which includes online GP access, Employee Assistance Scheme, 100’s of discounts, including savings on your weekly supermarket shop and weekend treats.
• We also offer a company package including life assurance, pension contributions, generous holiday entitlement with the option to buy more, and many more benefits.
• You will also be joining a talented team, with fabulous career prospects and could lead to all sorts of opportunities – we LOVE to promote from within.
• As we are passionate about developing our people from within, great training is provided. We also offer apprenticeship schemes, so that your learning journey can continue.

A day in the life of a Head Steward:

• Full day to day operation of supporting the senior messes and organising team members to deliver an effective service.
• Receiving and dealing with customer complaints and queries appropriately and ensuring compliments are shared with the team.
• Training new team members to learn procedures and brand standards for all general tasks and ensuring that all on and off job training is carried out accordingly for all front‑of‑house staff.
• Supporting the effective delivery of special functions or events.
• Ensuring cleaning standards and safety procedures are adhered to.
• Championing excellent customer service and effectively implementing all customer communication tools provided by Marketing to build sales.
• With the support of the Unit Manager and Food Production team, ensuring all restaurant staff are knowledgeable of food menu, beverages available and the promotional calendar; their contents, recipes, accompaniments, and service.
• Promoting forward planning and ensuring that the ordering of stock for front‑of‑house use is carried out according to the checklists and business levels.
• Administration of schedules and maintenance of schedules and timesheets for all team members.

You will be set up for success if you have:

• A DBS check will be required to complete the application process.
• Basic knowledge of health and safety and food safety requirements.
• Experience of working within the catering industry.
• Prior experience of managing direct reports.
• Good working knowledge of MS Office (Word, Excel, and Outlook) is desirable.

If this role appeals to you, then apply now and show us the value you will bring.

Job Reference 607424.

All applications will be treated in the strictest confidence.

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.

About Aramark UK

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are also recognised as a Forces Friendly employer and hold the prestigious ERS Gold Award, reflecting our dedication to supporting the Armed Forces community.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail].

Join us in fostering a workplace where everyone can achieve their full potential.