Head Receptionist

Aqua Restaurant Group; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading restaurant group in the UK is looking for a Head Receptionist to provide exceptional service at the reception. The role involves managing guest relations, supporting the reception team, and ensuring seamless operations. The ideal candidate must have strong interpersonal skills and a passion for hospitality. Enjoy benefits like discounts at venues and ongoing development opportunities.

Benefits

Discounts at all Aqua venues

Birthday off and long service leave

Ongoing training and development

Financial management support through Wagestream

Food provided during breaks

Discounted gym membership

Lunch & Learn sessions

£500 for referring a friend

Qualifications

• Experience in hospitality or customer service roles preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Support the reception team and ensure exceptional service.
• Manage reservations and guest inquiries effectively.
• Assist with team development and training.

Skills

Guest relations management

Team leadership

Problem-solving

Customer service

Job description

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Head Receptionist, you will be the first point of contact for our guests, ensuring they receive the warmest of welcomes and supporting the Reception Manager in guiding the team and running a smooth operation.

Where are we located?

Situated on Level 33 of The Shard, the UK’s tallest building, Hutong delivers an exceptional Northern Chinese dining experience with stunning views of London.

What We Bring To The Table

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Head Office perk
• Share the Talent: Bring a friend on board and get £500

Your Day At Aqua

• Lead by example: Support the reception team, ensuring every guest receives a warm welcome and exceptional service
• Handle guest relations: Manage reservations, address guest inquiries, and resolve any issues with professionalism and care, ensuring a smooth and memorable experience for guests and the team
• Team building: Assist supervisors and management with developing the team

You will be paid £12.21 per hour. In addition, you can be a part of the venue’s Tronc system, which may give you up to £4.00 extra per hour each month. The Tronc system is managed by the Tronc Master.

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.

Apply today as a Head Receptionist and be part of Aqua’s global culinary adventure!