Head Receptionist

Pets at Home; Wilmslow; On-site; GBP 29,000; Full time

Job summary

A leading veterinary practice in Wilmslow is seeking a Head Receptionist to oversee the reception team, ensuring outstanding client service and team management. Responsibilities include handling admin duties, managing payments, and resolving complaints. The role requires prior team management experience and offers a competitive salary of £28,500 per annum along with various employee benefits. The ideal candidate will excel in building relationships with clients and staff, ensuring a smooth operational flow in a busy practice environment.

Benefits

20% discount at the Vet Group

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Prior experience managing a team is required.
• Veterinary practice experience is an advantage.

Responsibilities

• Oversee the reception team and manage admin duties.
• Handle client complaints professionally and conduct 1-to-1s.
• Coordinate day-to-day routines using the online booking system.

Skills

Team management

Customer service

Communication skills

Computer literacy

Job description

Do you love Pets? Are you open, friendly and organised? Do you enjoy problem solving and proving a good service and working as a team? If this, is you, we have a great opportunity for you at our Hull Vets for Pets Practice.

We are a thriving practice with an excellent reputation in the community and are looking for an individual to join us as Head Receptionist. We encourage all our staff to deliver outstanding care to both the client and their pets and perform their job to the fullest.

What your typical day will look like

• As Head Receptionist, you will be overseeing the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You'll provide a link between clients and the clinical team.
• You will undertake all core receptionist responsibilities, with added duties including conducting 1-to-1s, managing staff rotas and holidays, overseeing debt management and weekly banking, supporting payroll processes, organising team gifts and events, and handling client complaints professionally.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Full time role working 40 hours per week, including 1 in 4 Saturdays. Prior experience managing a team is required; veterinary practice experience is an advantage.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this role is £28,500 per annum.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location

HU5 5NA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!