Head Receptionist

Mollie's Motels LTD; West of England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A growing hospitality brand in the UK is seeking a Head Receptionist to provide excellent guest service and lead a reception team. The ideal candidate will have experience in the hotel industry, strong leadership skills, and a passion for customer satisfaction. This role offers competitive pay and a range of benefits including career pathways and wellness programs.

Benefits

Pay Rate £13.50 to £13.70

10% Tronc Scheme

Paid qualifications

Enhanced Company Maternity, Paternity and Adoption leave

Company sick pay

Free on-site parking

Hospitality Rewards Discounts

Celebration Day

Complimentary meal every shift

Unlimited free beverages during shifts

Discounted food and accommodation

24-hour access to wellness programme

Length of Service Rewards

Monthly awards scheme

Up to £500 refer a friend scheme

Birthday Reward

Qualifications

• Strong experience in a hotel or hospitality environment.
• Proven track record of leading a professional, efficient team.
• Eagerness to learn and build a career.

Responsibilities

• Ensure delivery of brand room standards and guest policies.
• Lead and manage the reception team effectively.
• Provide a memorable guest experience.

Skills

Warm and welcoming

Service-focused

Attention to detail

Team leadership

Organizational skills

Job description

HEAD RECEPTIONIST

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

Mollie’s is now looking for a Head Receptionist looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

OUR PEOPLE

The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.

REQUIREMENTS

Our Head Receptionists are warm and welcoming and quality service focused, passionate about exceeding guest expectations and work effectively leading a team.

They need to be personable, have an acute attention to detail and have ability to work provide a memorable guest experience and work to the highest standards. Reporting to the Reception Manager and collaborating with the housekeeping department you will ensure that the Mollie’s brand room standards, guest policies and operational procedures are always delivered. We are looking for strong, related experience in a hotel or hospitality environment with a proven track record of leading a professional, efficient, service focused team. We want to hear from candidates who are enthusiastic, well organised, passionate about their work and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

BENEFITS

• Pay Rate £13.50 to £13.70
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Free on-site parking
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward